Installed Base Specialist

Functional area: Customer Service

Country: Czech Republic

City: Brno

Company name: Atlas Copco Services s.r.o.

Date of posting: Oct 3, 2024

Did you know that Atlas Copco is the largest Air Compressor manufacturer in the world with its compressors being used in industries ranging from hospitals to offshore oil drills? Are you looking to be part of an organization which believes in investing in its people and contributing towards their organic growth? This might be the perfect opportunity for you to make a difference.

Who are we?
The Installed Base team focuses on providing high quality support services for Customer Centers globally. The team and role are responsible for entering and maintaining high quality data and processes related to the compressor Installed Base and other related master data subjects, both on day to day requests as well as global pro-active initiatives.

What are we looking for?
We are seeking proactive, dynamic performer with strong social skills always striving for new challenges and ideas. If you are also result oriented, convincing and persuasive person with excellent diplomatic and negotiating skills, do not hesitate to apply.

Key responsibilities and accountabilities

• Take on the role of Installed Base expert for several Customer Centers. This includes entering equipment data in SAP, making changes in existing records and help maintain the overall quality of equipment master data.
• Liaise with our Master Data Management hub when processes are lacking and assist with mass cleanup actions.
• Structurally grow the competence of the Customer Centers globally, supporting the adoption of best practices.
• Organize the process of cooperation and communication with supported Customer Centers to ensure successful onboarding onto the Installed Base Hub.
• Support the Installed Base team in rollout of new system functionalities towards the Customer Centers (guide Customer Centers when new flows and features are implemented in ERP)
• Remain critical for potential of automation and improvement, especially for high volume requests. You and your team are specialists so your target is to be truly more efficient in comparison to the same activities locally in a customer center.
• Create and follow a standard scope of work, contributing to person and location independent support for all customer centers, supported by the Hub Process Engineer.
• Occasional travel to the supported countries may be required.

What we offer

• An annual financial bonus and yearly salary increase
• Support for new employees coming from parental leave (free place at kindergarten or contribution to external kindergarten up to 4.000,- CZK; only for kids between 1-3y)
• Contribution to your pension fund (up to 2000,- CZK)
• Contribution to meal
• Multi Sport card or Wellness vouchers
• Flexible working hours (core working hours 10am – 3pm)
• Shortened working week - Giving back to you full 15 free days by shortened working week (37,5 hours/week)
• 5 weeks of holiday, 3 flexible days-off
• Possibility of partial work from home (50% home office/office work)
• Supported technical trainings, certifications etc., language courses, free access to Linked In Learning, and many other internal and external trainings
• Referral bonus program
• Psychological, financial, or legal counseling to all employees (provided by 3rd party company, anonymously)
• Discounted insurance and financial services by Renomia Benefit
• Friendly and open culture of Swedish company
• Voluntary days/programs for non-profit organizations based on our employees’ preference
• Company social, sports, and family events and team buildings
• Possibility to join us on our way of “Payback” (social responsibility) activities – f.e. financially supporting Atlas Copco´s "Water for all" organization or attending other non-profit organizations volunteering activities (for ADRA or pet shelter etc.)

Diverse by nature and inclusive by choice
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.