Czech Republic Job Openings

Thales

L2 support engineer

Prague

FULL TIME

October 15, 2024

Location: Praha, Czechia
Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.
Thales in the Czech Republic employs over 400 people from 45 different nationalities. A total of 15 teams work on projects for government agencies, banking, mobile services and the Internet Of Things (Io T) technology. At the core of our business is the development of software which we configure and embed in a multitude of different devices and form factors. These include many kinds of payment cards, SIM cards, travel passes, secure e Banking devices, authentication tokens, machine identification modules (MIM), and secure ID documents including e Passports, e ID and e Health cards, as well as e Driving licenses. Because of the international environment surrounding us every day, it comes as no surprise that English is our official corporate language.
As an L2 Engineer for the Automotive and Io T Solutions (Smart Mobility) team located in Prague, you will provide delivery and level-2 support for Thales DIS digital solutions on-cloud and/or on premise for customers to assure its quality and delivery on time.

The Job holder will be responsible to work on the following:
  • Integration and Support of solution
  • Automation and optimization of solution and processes
  • Maintenance and improvement of solution

A week in the life of an L2 Engineer:
  • Provide level-2 support on resolving any reported staging/production ticket following a defined SLA.
  • Install and configure the solution on on-cloud and/or on premise according to the customer requirements and the project plan, connecting with other network elements or customer backend.
  • Guarantee the solution functionality and stability according to customer requirements.
  • Ensure the compliance with Thales deployment rules and best practices are applied.
  • Execute the acceptance test plan with the customers.
  • Assist the development and validation team during the project;
  • Reviews and challenge the customer requirement specifications (CRS) & alert on unclear scope, possible issues & risks foreseen.
  • Write and review technical documentations.
  • Manage technical risks and share them with project manager on regular basis.
  • Perform regular report to project managers (tasks progress, risks, etc).
  • Contribute to knowledge sharing, with the project team, and on a worldwide level;
Knowledge, Skills and Experience:
  • To succeed in this job, you must have strong knowledge of system integration, Linux, network, log analysis and troubleshooting, and proven experience with scripts programming and My SQL database. In addition, you should have intermediate knowledge of report & monitoring configuration and automation tools including Datadog, ELK and Jenkins.
  • It would be preferred if you have: knowledge of Docker, AWS, CI/CD, REST API, Kubernetes, Python, Shell Script, Geo-Redundancy concepts and ITIL framework.
  • You must be fluent in English.
  • We would like someone to join our team who is creative, autonomous, detail oriented, a strong verbal and written communicator, a problem solver, analytical, able to work under pressure, and a demonstrated ability to continuously improve, learn and grow.
  • You must have a Degree in Computer Science, Software, Electrical Engineering, Telecommunications, Information Technology or a related field.
  • We are looking for someone with at least 3 years of system integration experience, including large projects.

At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Great journeys start here, apply now!
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