• Be responsible for customer experience for internal and external customers.
• Support Critical Infrastructure's product portfolio for distribution chain, end customers and Critical Infrastructure's employees.
• Provide support and maintai data in the ticketing system.
• Participate in product claims process.
• Train the usage, maintenance and installation of products and related software for internal and external customers

• Has experience in working with access control products, customer service and/or quality is seen as an advantage.
• Has minimum high school education, business or technical focus is an advantage.
• Has ability to work independently, good communication and teamwork skills and also problem solving skills.
• Is competent with Microsoft Office skills, such as Word, Excel, Power Point.
• Is fluent in English and Czech, both written and spoken.

• Learning and career development opportunities, whether it’s online learning, management training or enhancing your skills.
• A competitive salary and incentive schemes.