• Advanced level of Chinese (B2/C1) and English (B2/C1)
• High-school diploma or equivalent
• Previous experience in a similar role in retail or logistics or a similar customer facing, customer obsessed environment.
• Experience in MS office mainly Word and advanced Excel (Pivot Tables, VLook Ups)

At Amazon we believe that every day is still Day 1. A day to take the first step and a day to look forward to new challenges. And today is that day for you. It's your day to be part of something great. A day to make your ideas come to life and your day to join a company that redefines itself every day. That's the energy and passion behind Amazon.

Amazon Freight Operations (AF) is the pan-European control center for Amazon Freight's Shipper Support and Transportation Execution. The team is responsible for disruptions management of the orders placed by our customers (shippers) and providing them with support at each step of their journey. We play a critical role in ensuring the smooth functioning of Amazon Freight's European transportation network and have direct impact on Shipper Experience.

AF is looking to hire a motivated, highly committed, and customer-obsessed Support & Operations Specialist speaking English and Chinese Mandarin.

Support & Operations Specialist facilitates flow of information between Amazon Freight and our external customers, proactively resolving any potential issues that impacts customer experience and performance delivery and provides proactive and timely resolution to any issue by taking real-time decisions and having an effective communication with the stakeholders that build rapport.

The candidate should be customer obsessed! They should be able to communicate to a high standard in both verbal and written form (English and Chinese Mandarin).

Benefits offered:

• meal vouchers
• 5 additional days of paid vacation
• Multisport card available
• paid annual public transport ticket in Prague or parking in the office parking
• company discount
• pension fund contribution
• life and disability insurance
• refreshment in the office
• team events and engagement activities
• Language courses starting on Day 1 of employment
• Career Choice Program to advance your career progression after 12 months of employment

Key job responsibilities

Responsibilities include, but are not limited to:

• Proactively monitor customer shipments to identify, address, and prevent potential issues of our English and Chinese speaking customers.
• Develop and execute effective service recovery plans as necessary.
• Continual, proactive communication with customers (shippers) and external partners (carriers) to ensure a smooth customer experience.
• Identify and eliminate root causes of defects in order to drive efficiency in Amazon Freight operations.

Place of work:

• Amazon modern offices in Praha-Karlin (metro Invalidovna)
• Bachelor’s degree in a relevant discipline.
• Experience in using SQL and databases in a business environment
• Being comfortable with a multi-tasking, high-energy environment

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.