Czech Republic Job Openings

Infosys BPM

Technical Support with Dutch - Hybrid

Brno

FULL TIME

October 22, 2024

Job description, responsibilities, and duties
We are Infosys Czech Republic.
We offer business consulting, technology and engineering solutions and end-to-end transformative business process management services to some of the world’s most iconic brands.
Infosys is trusted by its new client, a Swedish-founded global leader in well-designed home furnishings, to provide Technical Support in Dutch language to its employees. We are seeking Dutch speakers to join our newly formed team and resolve technical issues for end users.
Your tasks in detail:

Providing 1st level technical support, service restoration and fulfillment of service requests
Acting as the connection between end-users and product teams
Registering, analyzing, prioritizing, solving and assigning all incoming cases during the agreed time in an accurate and efficient manner ensuring high level of quality
Managing communication between end-users and product teams about the progress of ongoing cases
Providing daily support, ensuring that it meets the defined agreements, KPIs and OKRs, as well as ensuring compliance towards legislations, policies and other requirements
Updating incidents with detailed and relevant information in a timely and effective manner
Solving more complex issues within the assigned business area, using different support channels in order to improve co-worker efficiency

Why does Infosys choose you? You definitely:

Speak and write Dutch and English language
Good knowledge of the business area and good understanding of how the products and services in the area are connected together
Good knowledge of ITIL, agile frameworks, service governance model
Ability to work towards tight deadlines
Strong understanding of prioritization during business-critical issues
Broad knowledge of IT products, services and terminology

Employee perks, benefits:

Hybrid Work Model
25 Days of Paid Leave
Performance Bonus
Meal Allowance
Multisport Card
Benefit Card
Modern Offices (Vlnena Street) with a Game Room, a Silent Zone, Kitchenettes, and a Terrace in the Center of Brno, 2nd Largest City in the Czech Republic
Financial Reward for Referring Your Friends
Expat Assistance Services for New Joiners
Relocation Package (for candidates relocating from other EU countries)
Team Building Activities
Long-Term Career Prospects
Performance Bonus

Job Type: Full-time
Pay: 35,000.00Kč - 40,000.00Kč per month
Language:

Dutch (Required)

New Job Alerts

Novartis

Associate Director ERC, Corporate Functions

Prague

FULL TIME

November 6, 2024

View Job Description

Verbalingua

Sales Representative - Czech Republic

Prague

PART TIME

November 6, 2024

View Job Description

SentinelOne - Czech Republic

Vigilance Proactive Services Consultant

Prague

November 6, 2024

View Job Description

HITACHI ENERGY CZECH REPUBLIC S.R.O.

Inspektor/ka kvality

Trutnov

FULL TIME

November 6, 2024

View Job Description

HITACHI ENERGY CZECH REPUBLIC S.R.O.

Test Engineer

Prague

FULL TIME

November 6, 2024

View Job Description

Bilfinger

Hlavní inženýr projektu (HIP) 1

Prague

November 6, 2024

View Job Description

Fortuna Entertainment Group

Group Program Manager

Prague

November 6, 2024

View Job Description

O2 Czech Republic, a.s.

První práce? Připoj se k nám jako Specialista/ka Zákaznického centra O2

Frýdek-Místek

FULL TIME

November 6, 2024

View Job Description

Looking for similar job?

Accenture

ServiceNow Technical Specialist

Prague

FULL TIME

August 27, 2024

View Job Description

Accenture

ServiceNow Technical Architect/Manager

Prague

FULL TIME

August 27, 2024

View Job Description

Valeo

Technical Trainee - SW (Full Stack Developer)

Prague

PART TIME

August 27, 2024

View Job Description

Fortinet

Technical Support Engineer

Prague

FULL TIME

August 26, 2024

View Job Description

Colliers International EMEA

Senior Technical Sustainability Specialist

Prague

FULL TIME

August 22, 2024

View Job Description

IT Support / Technical Support-Czech Language

Brno

Prague

November 6, 2024

View Job Description

Fortuna Entertainment Group

Group Program Manager

Prague

November 6, 2024

View Job Description

O2 Czech Republic, a.s.

První práce? Připoj se k nám jako Specialista/ka Zákaznického centra O2

Frýdek-Místek

FULL TIME

November 6, 2024

View Job Description