Czech Republic Job Openings
Infosys BPM
Technical Support with Dutch - Hybrid
Brno
FULL TIME
October 22, 2024
Job description, responsibilities, and duties
We are Infosys Czech Republic.
We offer business consulting, technology and engineering solutions and end-to-end transformative business process management services to some of the world’s most iconic brands.
Infosys is trusted by its new client, a Swedish-founded global leader in well-designed home furnishings, to provide Technical Support in Dutch language to its employees. We are seeking Dutch speakers to join our newly formed team and resolve technical issues for end users.
Your tasks in detail:
Pay: 35,000.00Kč - 40,000.00Kč per month
Language:
We are Infosys Czech Republic.
We offer business consulting, technology and engineering solutions and end-to-end transformative business process management services to some of the world’s most iconic brands.
Infosys is trusted by its new client, a Swedish-founded global leader in well-designed home furnishings, to provide Technical Support in Dutch language to its employees. We are seeking Dutch speakers to join our newly formed team and resolve technical issues for end users.
Your tasks in detail:
- Providing 1st level technical support, service restoration and fulfillment of service requests
- Acting as the connection between end-users and product teams
- Registering, analyzing, prioritizing, solving and assigning all incoming cases during the agreed time in an accurate and efficient manner ensuring high level of quality
- Managing communication between end-users and product teams about the progress of ongoing cases
- Providing daily support, ensuring that it meets the defined agreements, KPIs and OKRs, as well as ensuring compliance towards legislations, policies and other requirements
- Updating incidents with detailed and relevant information in a timely and effective manner
- Solving more complex issues within the assigned business area, using different support channels in order to improve co-worker efficiency
- Speak and write Dutch and English language
- Good knowledge of the business area and good understanding of how the products and services in the area are connected together
- Good knowledge of ITIL, agile frameworks, service governance model
- Ability to work towards tight deadlines
- Strong understanding of prioritization during business-critical issues
- Broad knowledge of IT products, services and terminology
- Hybrid Work Model
- 25 Days of Paid Leave
- Performance Bonus
- Meal Allowance
- Multisport Card
- Benefit Card
- Modern Offices (Vlnena Street) with a Game Room, a Silent Zone, Kitchenettes, and a Terrace in the Center of Brno, 2nd Largest City in the Czech Republic
- Financial Reward for Referring Your Friends
- Expat Assistance Services for New Joiners
- Relocation Package (for candidates relocating from other EU countries)
- Team Building Activities
- Long-Term Career Prospects
- Performance Bonus
Pay: 35,000.00Kč - 40,000.00Kč per month
Language:
- Dutch (Required)
We regret to inform you that this job opportunity is no longer available as it has expired
New Job Alerts
Red Hat, Inc.
Software Quality Engineer - JBoss Web Server (Brno Offie and Czech Republic)
Brno
FULL TIME
November 26, 2024
View Job Description
Coca‑Cola HBC Austria GmbH
Customer Profitability Finance Manager
Prague
November 26, 2024
View Job Description
Looking for similar job?
Rothoblaas
Technical Sales Representative - Czech Republic
Hradec Králové
October 4, 2024
View Job Description
Spark
Dental Technical Specialist, Field - Based remote in Czech Republic (CZ)
Prague
September 26, 2024
View Job Description
See What’s New: Infosys BPM Job Opportunities
Infosys BPM
Claims Specialist with Brazilian Portuguese
Brno
FULL TIME
November 20, 2024
View Job Description
New Job Alerts
Red Hat, Inc.
Software Quality Engineer - JBoss Web Server (Brno Offie and Czech Republic)
Brno
FULL TIME
November 26, 2024
View Job Description
Coca‑Cola HBC Austria GmbH
Customer Profitability Finance Manager
Prague
November 26, 2024
View Job Description