About this opportunity

The Competence and Resource Manager will be responsible for leading in the Competence Management, Competence Gaps management, Resource and workforce Planning and Fulfilment and Handling the Resource Demand optimization as well as Resource management tools and processes

What you will do

• Receive and consolidate training needs and plans from the Line Managers
• Plan and drive the BUILD Learning Programs
• Plan, implement and follow up the resources plan and optimization of delivery.
• Drive implementation of efficiency projects, ensuring annual targets are achieved.
• Provide monthly KPI reporting of competence plans progress and resources
• Drive and follow-up on Critical Capabilities build-up;
• Keep track of execution and budget of the Learning and Competence Development Plans
• Drive the Recruitment and Job Requisitions approval process
• Implement changes and compliance of Global Resource Management processes and tools
• Drive governance with Talent Acquisition to ensure onboarding of optimal resources
• Ensure optimal resource dimensioning mix and cost structure;
• Collect and continuously update the bottom-up resource demand forecast based ongoing contracts and new technologies introduction
• Plan and perform unit dimensioning in collaboration with Line Managers
• Drive implementation of organizational changes
• Cost center flow.
• Headcount flow & Headcount cost flow.
• Efficiencies/ Savings plan and actual.
• Utilization & Billability KPIs.
• Organizational setup integrity & compliance.
• Career development paths/ pyramids.
• Resources Development & leadership roles Succession plans.
• Organizational units performance goals and IPMs.

You will bring

• Education: BS Degree in Engineering or Telecommunications or Electronics
• Min years of experience: 5 years
• Customer Support and/or resources and Competence management experience is an asset
• Must have Excellent Written/Verbal Communications, Presentation & Negotiation Skills
• Able to see the full picture and implement the vision
• Persistent & Consultative approach
• Needs to be a motivated individual that is passionate about the Success