Egypt Job Openings

Kalasko

Content Ops

Cairo

FULL TIME & CONTRACT

September 9, 2024

We're a passionate startup at the forefront of AI-powered creator marketing. We're building a vibrant
community and revolutionizing the way brands connect with influencers. As our first employee in Egypt,
you'll play a pivotal role in establishing and scaling our operations hub.



Who You Are?

You’re a process-driven person with a passion for helping others. You thrive in systems and love organizing things. You possess exceptional problem-solving skills. You're a natural communicator, fluent in Arabic and English, with a deep understanding of the Saudi and Gulf markets. You’re experienced in the creator economy and understand its nuances.
What You'll Do


  • Onboarding & Support:


  • Welcome creators to our platform
through engaging onboarding
calls.
  • Gather and record valuable client
feedback to continuously improve
our services.
  • Serve as the main point of
contact for creators and clients,
addressing their inquiries and
concerns promptly and
effectively.

  • Campaign Management:

  • Review campaign briefs,
identifying any ambiguities
requiring client clarification.
  • Clearly explain prepayment
invoices for cash incentives to
clients.
  • Collaborate with the Creator
Manager to define creator
matches for each campaign.
  • Monitor ongoing campaigns,
proactively addressing any
performance issues.
  • Manage the SLAs dashboard,
ensuring all client expectations
are met.
  • Connect with clients after their
first creator post, celebrating this
milestone.
  • Analyze the client lifecycle
dashboard daily to track client
progress.

  • Process & Knowledge
Building:

  • Develop and implement
well-defined Standard Operating
Procedures (SOPs) for the
operations team.
  • Build a comprehensive
knowledge base by recording and
organizing frequently asked
questions (FAQs).
  • Escalate any unforeseen issues
to the team for collaborative
resolution.


  • Creator Relations:

  • Proactively reach out to creators,
reminding them of appointments
and client briefs.
  • Follow up with creators on
campaigns, requesting
performance screenshots.
  • Generate reports summarizing
creator activity.
  • Engage inactive creators,
identifying reasons for their
inactivity and flagging them to the
Creator Manager.
  • Manage inbound chats received
through Whats App Business.


  • Campaign Support:

  • Identify and address any issues
with QR code redemption within
campaigns.
  • Assist the team with fulfilling
basic matching requirements as
the number of creator
collaborations grows.
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