Join the talented team at Future Group and drive operational excellence as a Services Operations Coordinator. We are a leading entity in the localization and translation sphere, prominent for our expansive footprint across North & Latin America, Asia, Europe, and MEA. Embrace this opportunity to make a significant impact in a dynamic and supportive environment.

Why Choose Future Group?

At Future Group, we foster a culture of innovation and collaboration. Our diverse and inclusive workplace empowers every team member to contribute meaningfully and drive results. Join us in shaping the future of operational excellence in the service industry.

Role Overview for Services Operations Coordinator

Your role as a Services Operations Coordinator will centre around optimising operational processes, enhancing customer satisfaction, and supporting cross-functional teams to deliver top-notch service performance. Your efforts will be crucial in ensuring smooth service operations and alignment with organisational goals.

Core Responsibilities

• Efficiently coordinate and oversee service operations to ensure high-quality service delivery.
• Act as the primary liaison between internal teams and clients, ensuring effective communication and customer satisfaction.
• Collaborate closely with different departments to optimise workflow and support service improvements.
• Utilise strong time management skills to prioritise tasks and meet deadlines effectively.
• Assist in the implementation and maintenance of operational processes and quality standards.
• Prepare and present regular performance reports to stakeholders to monitor service quality and compliance.

Required Skills and Experience

• Proven experience in service operations or coordination roles.
• Strong time management skills with a track record of meeting deadlines and handling multiple tasks.
• Excellent customer focus, ensuring a high satisfaction rate and seamless customer experience.
• Exceptional teamwork abilities, with a talent for fostering coordination and collaboration among diverse teams.
• Outstanding communication skills in both verbal and written English.
• Technical experience in service operations, with a strong grasp of the necessary tools and software.

Grow with Future Group

If you are a passionate professional ready to coordinate, innovate, and contribute to service operations excellence, Future Group is the destination for your career journey. We look forward to your application and welcoming you to our global family, where your skills and dedication will be truly valued.
Don't miss the opportunity to enhance your career with us – apply now and be part of our transformative journey in service operations!