Join an industry leader and make a positive change in the sustainable use of the world's natural resources. Together, we will transform the business and drive the industry toward a greener future.

At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential. This is your invitation to rise above the possible.
Job posting end date: 09/08/2024

We seek a Key User Community Manager to join our Logistics Excellence team. You will be responsible for engaging with key users in our logistics operations teams to ensure they have timely and accurate solutions to help them solve operational problems and escalate complex issues for support by Process or Product Managers when needed.
In this role, you will report to Director, Logistics Excellence.

The team you belong to

You will join a team of Process Owners and Product Managers dedicated to managing and improving the Global Logistics Operations areas and its systems and tools environment. Together with your team and stakeholders, you will also cooperate to identify opportunities to enhance our supply chain capabilities through process development and tool modifications. As a community manager, you would also collect and advocate for the voice of operations in cross-functional Agile teams to contribute process knowledge to system and digital solution developments. You will also be able to contribute to the global ERP program in Metso and be part of the work to create our future ERP. Our team culture is all about finding solutions and continuous improvement - together.
We work closely with internal stakeholders, such as Global logistics teams. Our team members are currently located in Finland, Sweden, Lithuania, Australia, India, and the USA.

What you'll do

• Serve as the first point of contact for key-users' operational queries and issues
• Provide timely and accurate solutions to operational problems within the designated functional area
• Escalate complex issues to Process Owners or IT teams when necessary
• Act as a bridge between key users and Process Owners, ensuring clear communication and efficient resolution of issues
• Relay key-user feedback and operational challenges to the Process Owners and Product Owner team for continuous improvement
• Develop and deliver training sessions for key users on system functionalities and best practices
• Create and update training materials and user documentation to assist key users in their daily tasks
• Identify opportunities for process improvements based on key-user feedback and operational challenges
• Maintain detailed records of operational issues, solutions provided, and any recurring problems
• Generate regular reports on key-user queries and support activities to provide insights to the Process Owners and Product Owner team
• Participate in system testing and validation activities to ensure new functionalities meet user needs
• Provide support during system upgrades, including user testing and post-implementation support

Who you are

• You have a minimum of 5 years of related work experience in the applicable industry, such as logistics, software development, community management, or consulting.
• You have a University degree in a related field
• Proven development track record with excellent skills in creating technical and business documentation.
• Previous experience in logistics, procurement, or operative purchasing is a definite asset
• Facilitation, change management, and Agile methodology skills and experience are considered an asset
• You have a system-thinking and continuous improvement mindset and excellent organizational and analytical skills
• You can turn feedback into steps of improvement
• You can develop action plans and roadmaps with a solid drive to complete tasks and projects
• You have strong communication skills in English, and you are not afraid to partner with people at all levels

What's in it for you

Wellbeing and safety - benefit from occupational healthcare, generous benefits plan, healthy living rewards, mental well-being services, on-site gym, meal benefits, bicycle benefits, and engagement surveys.

Annual bonus - global incentive programs tied to business and performance targets.

Hybrid working possibilities - while we are big advocates of meeting and collaborating in person, we believe in fostering a flexible work environment.

Extensive learning opportunities - ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities.

Worldwide support - leverage our network of peers across the world, offering valuable assistance. We get things done together, through open and honest communication.

A thriving culture - we are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together.

Get in touch

Want to rise above the possible with us? Click 'Apply now' to leave your application. Please remember to add your salary expectations.

For further details about the position, please contact Adam Mc Farland, Director, Logistics Excellence, at adam.mcfarland(at)metso.com

How to join - Working at Metso - About Metso - Diversity and Inclusion - Meet our people

Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.


Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers' energy and water efficiency, increase their productivity, and reduce environmental risks with our product and process expertise. We are the partner for positive change.

Headquartered in Espoo, Finland, Metso employs over 17,000 people in close to 50 countries and sales for 2023 were about EUR 5.4 billion. The company is listed on the Nasdaq Helsinki. metso.com, x.com/metsoofficial

Espoo

Tampere

Vilna

Hybridityö

Yli 100 000 000 €

Yli 1000 henkilöä