IT Solution Manager, End User Services

Location:Espoo, ES, FI

Country/Region: FI

Job Area: Information Technology

Business Unit: IT

This is an ad for creators of change!

This is for you who wants to have a real impact on creating a healthier planet for our children every day. At Neste, you will be working for the world’s leading producer of sustainable aviation fuel and renewable diesel and a forerunner in developing renewable and circular feedstock solutions for polymers and chemicals. Let’s create transformation for a sustainable future together.

We are looking for a self-guided, result-oriented and collaborative


IT Solution Manager, End User Services (EUS)


to join the Digital Workplace Solutions team. The position is permanent and it is based at the Neste headquarters, in Espoo (Finland).

In this IT Solution Manager role, you are responsible for leading the overall End User Services daily service and operations with partner vendors to ensure secure and efficient delivery of End User Services services. This responsibility area includes solution management of Service Desk, IT local support, workstation management and telecommunications and mobile devices. You will work closely with colleagues from the Digital Workplace Solutions team as well as with service area vendors, IT Architects and our business representatives to ensure successful delivery of IT solutions in this area.

Reasons to join

Real impact right now. We work in an inspiring and evolving business environment, where everything we do serves one purpose: to create a healthier planet for our children. To drive a growing impact as a global leader in renewable and circular solutions we live by our values every day; we care, we have courage, we cooperate.

Safety and caring. We value safety always and everywhere. We want our work to feel good and do good. At Neste, we nurture a culture where everyone is welcome and feels safe, respected and encouraged to be their unique true selves.


Exciting growth. Transformation brings new possibilities and fosters our courage and curiosity. As a global growing company we support personal development with versatile learning and career opportunities. Collaboration is the key, and we believe in flexible, smart ways of working.

In addition, our benefits for employees in Finland include, for example, a personnel fund as part of the overall remuneration, good occupational health care, and an extensive membership in a sickness or health insurance fund. We also support leisure time activities, e.g. by offering benefits for sports and culture.

More about the job

Your role in our team

• Have end to end accountability of Neste’s global IT End Users Services, their lifecycle and the development and maintenance activities related to them
• Serve as the primary point of contact for vendors providing services within the scope of this role
• Build and maintain strong relationships with vendors, fostering collaboration and innovation
• Monitor vendor performance (e.g SLAs) and address any issues proactively
• Be involved in managing vendor contracts, ensuring optimal value and performance
• Ensure that agreed service delivery processes are being followed and produce expected outcomes in a cost effective manner
• Enhance services aligning with identified needs and providing tangible value to organizational objectives
• Be responsible for the financial management (e.g cost forecast, invoice handling)
• Foster a culture of customer service excellence and continuous improvement

The best combination to succeed in this role

• Several years of experience IT service management, preferably in the End User Services area
• Practical knowledge of End User Services and the business processes used to manage and support them (e.g Service Desk, Local Support, Workstation management, etc.)
• Experience with vendor and stakeholder management
• Financial management experience
• Excellent leadership, communication, and interpersonal skills
• Ability to work independently, establishing priorities and meeting deadlines at the same time as being a good team player, providing and asking help when needed
• Fluency in English

We also value

• Experience in multi-national and global organisation
• Strong customer service orientation
• A desire to learn, adapt and develop your skills
• ITIL certification or equivalent experience
• Responsible attitude with a safety-oriented mindset

Let’s get you started

We look forward to receiving your CV and application with a salary request by September 15th, 2024. Please note that the review of applications will start already during the application period, so submit your application right away!

If you have any questions regarding the process or the position, please get in touch with the IT Solution Team Manager Cristina Vallejo (+358403380251), on Monday 2nd of September 14.00-15.00, Thursday 5th of September 10.00-11.00 and Thursday 12th of September, 15.00-16.00 (EEST).

The recruitment process will include interviews and a possible aptitude assessment. The person selected for the position must pass a health examination including a drug test. A security clearance is obtained with your consent.

About Neste


Neste creates solutions for combating climate change and accelerating a shift to a circular economy. With over 75 years of refining expertise, we are now the world’s leading producer of sustainable aviation fuel and renewable diesel and a forerunner in developing renewable and circular feedstock solutions for polymers and chemicals. We have set aspirational targets for climate, biodiversity, human rights, as well as our supply chain and raw materials. Our ambition is to make the Porvoo oil refinery in Finland the most sustainable refinery in Europe. Together with our partners we are aiming at a carbon neutral and nature positive value chain by 2040. Our success is created by 5,600 professionals working in 16 countries. Read more: neste.com. Get inspired by our story.