Join an industry leader and make a positive change in the sustainable use of the world’s natural resources. Together, we will transform the business and drive the industry toward a greener future.

At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential. This is your invitation to rise above the possible.

Job posting end date: 11/03/2024

Are you ready to take on a pivotal role in shaping the future of our Professional Services SAP business processes?

We are looking for a dynamic and driven individual to join our team as a Professional Services SAP Specialist.

In this role, you will collaborate closely with stakeholders across the business line and beyond, ensuring seamless integration and continuous improvement of our SAP Customer Service (CS) process area.

What you’ll do

Support Process Development: Coordinate and drive process development activities within the CS process area.
Gather and Prioritize Requirements: Work with business stakeholders to gather and prioritize process and system development requirements.
Champion Continuous Improvement: Utilize feedback from users and stakeholders to support continuous improvement and share best practices across the organization.
Support Development of Guidelines and Business Rules: Collaborate with PSE BL and Support Function representatives to develop and implement guidelines and business rules for the CS process area.
Ensure Compliance: Monitor compliance with the global operating model and processes.
Support Management and Capability Development: Provide end-to-end support for operative management and capability development within the CS process area.
Assist End Users: Offer operational support and training to end users on new features and processes related to the CS Module for PSE.

Who you are

You have a Business Commerce degree or equivalent experience
Strong SAP knowledge. Minimum of 4 years of experience. Specific experience with the Customer Service module will be an advantage
Excellent influencing skills, proactive and independent approach
You are highly organized
You can work across a multi-cultural environment
Be a strong team player
Outside-in customer-oriented focus

What's in it for you

Wellbeing and safety - benefit from occupational healthcare, generous benefits plan, healthy living rewards, mental well-being services, on-site gym, meal benefits, bicycle benefits, and engagement surveys.
Annual bonus - global incentive programs tied to business and performance targets.
Hybrid working possibilities - while we are big advocates of meeting and collaborating in person, we believe in fostering a flexible work environment.
Extensive learning opportunities - ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities.
Worldwide support - leverage our network of peers across the world, offering valuable assistance. We get things done together, through open and honest communication.
A thriving culture – we are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together.

Get in touch

Want to rise above the possible with us? Click ‘Apply now’ to leave your application.

The application period ends on November 3rd. Please note that we only accept applications sent through our application system.

For additional information, please contact Christo Roux, Director, Operations Development. Email christo.roux(at)metso.com

How to join - Working at Metso - About Metso - Diversity and Inclusion - Meet our people

Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.

Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers' energy and water efficiency, increase their productivity, and reduce environmental risks with our product and process expertise. We are the partner for positive change.

Headquartered in Espoo, Finland, Metso employs over 17,000 people in close to 50 countries and sales for 2023 were about EUR 5.4 billion. The company is listed on the Nasdaq Helsinki. metso.com, x.com/metsoofficial