B2X is a leading provider of post sales services specializing in circular lifecycle management for electronic hardware. Established in 2007 and head-quartered in Munich, our solutions and services spanning the whole lifetime of a wide range of consumer electronic products as well as B2B electronic infrastructure.
Our digital platform services and (web) portal solutions facilitate the digitalization and automation of multiple workflows and interactions with end-users and partners in our clients' network.
We empower companies with innovative carbon solutions to manage their hardware lifecycles towards carbon net zero.
Together with top-tier tech companies across multiple industry sectors and geographies, we create unique customer experiences at reduced complexity and cost for lifecycle management.
The kind of unique B2X operating model integrates more than 200 service partners in over 30 countries, orchestrated by our B2X team of more than 100 service professionals and steered by the proprietary B2X service management platform.
The Role
B2X is looking for a Business Operations Manager to concept, implement and run a fulfilment- or vendor network for new industry segments, with focus on the verticals “Urban Mobility”, “Payment & Vending” and “Office Equipment”. The job holder has a holistic operational responsibility and works in close cooperation and alignment with the respective Sales & Business Development Team.
This entire undertaking requires a great deal of creativity, flexibility and hands-on mentality but provides at the same time room for self-responsibility and accountability.
B2X is driven by a strong entrepreneurial “can do”-attitude and culture. Our DNA is data-driven, digital, and circular.
We are passionate about developing customized solutions and encourage diversity and teamwork to provide our clients with a unified approach.
If you have a vision for exceptional customer experience, operational excellence and innovation, you are a perfect fit for B2X.
Key Job Responsibilities

• Act as principal point of contact for all aspects of the Service Operations (Delivery) for 2-3 clients

• Assess and select “fit-for-purpose” service partners for the B2X network, primarily for Onsite Services, Warehousing & Service-Logistics as well as centralized (back-end) repair.

• Steer and control the ongoing service provision and operational KPI’s adherence of the fulfilment partners to ensure their performance meets the contracted service level agreements.

• Analyze customer escalation activity and generate corrective actions to resolve and prevent future occurrences.

• Conduct regular Onsite audits of the partners to control operational performance, drive continuous process improvement programs as well as control adherence to compliance and integrity.

• Prepare and contribute to regular business and quality reviews with clients (... together with sales).

• Safeguard a duly and in-time invoicing – bidirectional with clients and service partners in cooperation with finance department.

The Person
We are looking for an ambitious individual with the right attitude and work ethic to help us move the business forward. The right candidate will be enthusiastic about driving and leading change, he/she will enjoy and believe in working with others to achieve and deliver outstanding results, forward thinking and innovative they will be passionate about finding and developing new solutions.

• Degree qualified and/or proven track record in business operations in the post sales industry

• Deep understanding of Supply Chain, Logistics as well as Service- and Repair Operation

• Proven ability to personally deliver consistently high standards of quality in a customer service focused delivery environment.

• Commercially minded, cost-conscious, understand P&L.

• Strong credibility with confidence and personal skills to develop good relationships both internally within the organization and external customers and suppliers.

• Ability to work in a pressurized environment and remote from piers.

• Fluent in German and English, written and spoken.

What we offer:

• This a Home office-based position, but applicant must be able to travel frequently within Germany and Europe to support supplier- and customer meetings as and when required.

• A versatile area of responsibility with which you are at the pulse of the company with the opportunity to influence crucial decisions

• A flexible inclusive working environment

• A multi-cultural operating company

• An open-minded, positive and motivated environment with flat hierarchies and short decision paths

• The ability to work independently and responsibly and contribute your talents

Art der Stelle: Vollzeit
Gehalt: 55.000,00€ - 65.000,00€ pro Jahr
Arbeitszeiten:

• Montag bis Freitag

Ausbildung:

• Abitur oder gleichwertig (Wünschenswert)

Berufserfahrung:

• Operations Management: 1 Jahr (Wünschenswert)

Sprache:

• German (Erforderlich)

Reisebereitschaft:

• 25 % (Erforderlich)

Arbeitsort: Zum Teil im Homeoffice in 81379 München
Voraussichtliches Einstiegsdatum: 01.12.2024