Responsibilities

• Manage the daily operations of the Front Office department, ensuring exceptional guest service is delivered
• Train, coach, and develop Front Office staff to provide exceptional customer service and increase productivity
• Monitor and manage room inventory, availability, and rates to maximize revenue
• Ensure all front desk procedures are followed, including guest check-in and check-out, billing, and room assignments
• Handle guest complaints and resolve any issues to ensure guest satisfaction
• Manage the budget and expenses of the Front Office department
• Maintain a positive working relationship with other hotel departments to ensure teamwork and efficient operations

• Bachelor's degree in Hospitality Management or related field
• Minimum of 3 years of experience as an Assistant Front Office Manager or Front Office Manager role in a luxury hotel environment
• Knowledge of hotel systems such as PMS, POS, and CRM
• Excellent leadership, communication, and customer service skills
• Strong organizational and problem-solving abilities
• Ability to multitask in a high-pressure environment
• Fluency in English, knowledge of additional languages will be considered as an asset

• Competitive salary and other benefits
• Advanced Opportunities for professional growth
• Accommodation (if necessary) and Board
• Transportation costs
• Participation in educational programs