Division: Commercial
Department: Help Desk
Location: Kifissia
Type of Employment: Full-time
Deadline: 18/10/2024

About us
AEGEAN, based in Athens, Greece, is a member of Star Alliance Group since 2010 and a proud winner of 14 SKYTRAX World Airline awards as the ‘Best Regional Airline in Europe’. Instrumental in our success have been our employees, who seek to channel their energy and motivation into the challenging industry of aviation, providing services of high standards across all travel stages and contributing to the continuous improvement of our products. We are looking for enthusiastic, talented and dedicated individuals, who can drive our organization forward.

About the role
There is currently a job opening “Help Desk Agent” in the Department of Help Desk. As a Help Desk Agent, you will report to Help Desk Lead and will be responsible to process day to day actions, being the key point of contact for the travel trade community. If you are passionate about tourism and about providing guidance for matters, regarding reservations, ticketing and special inquires, this role is for you.

Main Responsibilities:

• Assist and guide the travel agency community according to company’s procedures and policy via telephone, e-mail & online to enforce the relevant sales teams of Aegean/Olympic.
• Provide info and services that cannot be accomplished through Global Distribution System (GDS), Aegean Hub & Distribution Platform Channel (F1) or other publicly accessible sources of information.
• Report to the relevant departments, the Distribution Platform Channel (F1) errors and provide troubleshooting solutions.
• Perform involuntary reissues that according to company’s policy are not allowed to be processed by travel agents.
• Perform voluntary/involuntary refunds for travel agencies special agreements.

You fit, if you cover the following requirements:

• BSc in Tourism management or related field
• Fluency in oral and written Greek and English
• Good knowledge of Microsoft Office
• Knowledge of Amadeus Altea or/and any other Global Distribution System (GDS) will be considered an asset
• Accomplished IATA ticketing course will be considered an asset

And you have competence in:

• Building long-lasting relationships with team members and partners
• Resolving issues with a customer-focused oreintation
• Striving for the best results for the company’s business needs
• Working under pressure, managing changing priorities and meeting deadlines
• Committing strongly to guidelines and procedures

If you pursue your career journey with Aegean, on top of a challenging job, we offer:

• A working environment where you feel valued and appreciated
• Excellent career and development opportunities within the organization
• Flight tickets
• Private health insurance scheme

If this looks like an interesting opportunity for you,
send us your application now!

Your application shall contain your CV in English language and is to be submitted until the October 18, 2024
All applications will be treated as strictly confidential. Please note that only shortlisted candidates will be contacted.

Keep on following us to find a job opening that matches your profile.