Hong Kong Job Openings
Kaplan
Admissions Officer, Canada
FULL TIME
October 21, 2024
For more than 80 years, Kaplan has been a pioneer in expanding educational access and transforming learning through new technologies. A recognized world leader in education with a presence in 28 countries, Kaplan empowers students, professionals, universities, and businesses to keep advancing in an ever-changing world. Kaplan International Pathways offers international students a wide range of flexible study options - from university preparation programs in the UK, USA, and Australia through to full degree programs in Singapore, Hong Kong, and Australia. Through our expertise in international student recruitment and reputation for high-quality teaching and pastoral care, we welcome thousands of international students from more than 100 countries into our colleges each year.
Our Approach
At the heart of our educational approach is a belief in supporting students to become independent, motivated learners who will thrive in higher education. To do this, we recognise the need to provide a flexible, responsive experience which meets needs of learners who differ in background, requirements and pace. Our classrooms are active learning spaces and lessons are primarily student-centred. Students are also involved in shaping their programme so that they specialise in their area of interest according to their strengths and intended progression route and get the chance to undertake projects personalised to their interest and path. For many, this is a very different model for learning but one which results in highly engaged students who take responsibility for their academic success.
Alongside our curriculum, we provide a suite of college services to help our students navigate their way through life in a new country – from advice on how to register with a GP, to practical tips on dealing with homesickness, to a program of social and cultural activities to help them experience the UK more broadly, to visa, accommodation, health and welfare services. Based on our welcoming ‘College Services Hub’, the team provides our students with a ‘one-stop shop’ where they can come to get advice, information, and support.
About UVic and Uo A
We are proud partners of the University of Victoria (UVic) and the University of Alberta (Uo A). UVic is renowned for its global reputation, ranking #1 among Canadian comprehensive universities for preparing career-ready students. Uo A is also recognized for its academic excellence and vibrant community of international students.
Your Role with respect to the partnership
As an Admissions Officer, you will be to accurately assess student applications to determine suitability for the chosen program and completeness for submission to UVIC. You will report to the Head of Application Management, APAC and have close working relationships with the regional recruitment team and the overseas admission teams, including our London head office.
Responsibilities
About the role
- Meeting regional enrolment targets, by processing applications on time, conversion activities etc.
- Systematically and proactively collecting application documents and acknowledging receipt
- Accurate assessment of student applications to determine suitability for the chosen program
- Ensuring high quality data is inputted onto the student information system to enable strong follow-up of applications at all stages of the student journey
- Following up on any applications that are incomplete by email and/or telephone
- Ensuring that applications are processed within the agreed Service Level Agreement (SLA) period and agents are provided with relevant and comprehensive information in a timely manner
- Building and maintaining strong relationships with agents to ensure repeat business
- Dealing effectively with challenges that arise throughout the application process, escalating issues to the relevant line managers and providing ongoing customer support
- Demonstrating an excellent knowledge of our product portfolio
- Building effective and collaborative relationships with cross functional internal teams
- Completing time-based admission or conversion activities that may be assigned to you from time to time, including supporting other product teams within Kaplan as well
Requirements
About You
- Bachelor’s degree in any discipline
- Strong knowledge of the Canada education system
- Experience in educational consultancy and college admission work is an advantage
- Ability to build strong relations, quickly, with customers and colleagues
- Outstanding attention to detail and high levels of data accuracy
- Ability to prioritise and organise workload efficiently and effectively
- Results-focused and a passion for meeting targets
- Experience working in a corporate sales or operations environment and comfortable working to tight deadlines while managing competing priorities.
- Performance-driven and enjoy working in a fast-paced office environment
- Willingness to work flexible hours where required (including some weekends during critical periods – Nov to March for example)
- Proficient in spoken and written English
- Strong IT skills
- Minimum 2-3 years of work experience required in overseas education industry
- Preference would be given to candidates with knowledge about the Admission Process of Foreign Universities
Benefits
- MPF and group insurance
- Generous annual leaves
- 5-day work
- The opportunity to grow as part of a division in a successful multi-national education company
Kaplan helps individuals achieve their educational and career goals. ACTION NOW and send your application letter with full resume stating present and expected salary as well as availability to: Human Resources Manager, Kaplan Hong Kong via email hkhrrecruitment@kaplan.com today!!
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