About us
Linde Material Handling Hong Kong Ltd is a wholly foreign owned subsidiary of the KION Group Gmb H.

We are now filling key positions for the Hong Kong Company:
Qualifications & experience

Degree Holder or above or negotiable
Minimum 4 years' relevant hands-on experience in customer service. At least 2 years of experience in a managerial or supervisory role.
With mechanical knowledge is preferred.
Knowledge in SAP system is preferred. Proficiency in CRM systems.
Proficiency in MS Office applications
Excellent verbal communication, and the ability to convey important information clearly and effectively.

Tasks & responsibilities

1) Focus on establishing strong customer relations with identified IKA, NKA, and fleet customers with regular QBR (quarterly business review) in place, including on-site visits.
2) Focus on parts planning to ensure optimal availability of parts supply.
3) Work on used trucks and used parts management as part of rental fleet returns in optimizing rental fleet utilization and rental margin.
4) Work on continuous improvement of customer service operations based on internal feedback (sales teams) and external feedback (customers, NPS survey follow-up).
5) Coordinate and manage customer service projects and initiatives as required by management.
6) Fill in for the CSM (Customer Service Manager) in times of absence. Refer to CSM JD.

Benefits

Annual Leave 12 days
Medical & Dental
Birthday Leave, Marriage Leave
Year Ended Bonus
Promotional opportunities

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Full-time