Hong Kong Job Openings
Airport Authority Hong Kong
Assistant Manager, Digital & Experience Innovation
October 16, 2024
- Design and implement new digital services and experience initiatives on HKIA’s official “My HKG” mobile application, online service booking platform, and other digital channels for a smart airport experience to passengers
- Co-work with internal departments and technology partners to devise use cases and proof of concepts for Generative AI and new-tech applications for operational efficiency and enhanced user experience, including AI Chatbot and robotics, etc.
- Support the implementation of recommendation engine for personalized passenger services (e.g. recommendations of airport services, facilities, shops, etc.) to enhance their experience
- Drive passenger analytics projects and new initiatives, including design of a single traveler profile and relevant programs via digital channels
- Establish and nurture partnerships in technology sectors (e.g. Travel Tech, Lifestyle Tech, Fin Tech, Insurtech, etc.) to introduce innovative services for passengers
- Drive other digital operation initiatives and automation projects as required
- Supervise project plans and execution, coordinating with internal user departments, external contractors, vendors and business partners
- Foster an innovative culture within the team
Requirements:
- Degree holder preferably in Business Administration, Digital Business, Computer Science, Information Technology, Data Science, Statistics, Tourism or other related discipline
- Minimum 6 years of relevant work experience in business/operations management, leveraging new technologies for business performance enhancements, with track records in driving changes for transformational projects, and implementing new technology use cases
- Prior working experience in online travel agency will be an advantage
- Practical experience in UI/ UX with design thinking mindset is preferred
- Strong business acumen, creative mindset, and entrepreneurial spirit
- Good leadership, interpersonal and presentation skills
- Knowledge in business data analytics tools, such as tableau and dashboards will be a credit
- Excellent command of both written and spoken English & Chinese (i.e. Cantonese & Putonghua)
- Proficiency in MS Office (i.e. Word, Excel and Power Point)
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