Shangri-La Group

Headquartered in Hong Kong, we have over 100 hotels and resorts under four brands nested in key cities and beautiful beachfront locations globally. We are expanding rapidly with a strong development pipeline throughout Asia, the Middle East, Europe and Africa.

Regarded as one of the world’s finest hotel ownership and management companies, Shangri-La is dedicated to delight guests around the world with legendary service, finely tuned from over 45 years of hospitality from the heart. We have an affinity with Asian travelers and we offer them a gateway to the rest of the world, positioning us a leading brand in luxury hospitality.

As an enviable employer with industry leading levels of colleague engagement, our people are our priority. Our success is only made possible through the efforts and abilities of over 42,000 colleagues worldwide. In accordance with this belief, the focused investment we make in the learning and development of our colleagues is unparalleled in the global hospitality industry. From welcoming new colleagues, to best in class leadership development, you can be sure that potential is identified and nurtured throughout your career.

We are now looking for an Assistant Manager / Manager - Reservation (Data Distribution) to join our Global Headquarters under Operational Performance division in developing and implementing corporate data distribution strategy and initiatives for our hotel properties across all relevant channels.

As our Assistant Manager / Manager, Reservation (Data Distribution), we will rely on you to:

Provide daily support to the hotels as the point of contact for any inquiries, issues and escalations.
Manage and maintain data distribution partnerships with global partners, online travel agents or partners (OTAs / OTPs) to monitor performance and compliance, ensure accurate and up-to-date availability, rates, and inventory.
Oversee the implementation, transition, and testing of new connections, ensuring seamless integration and data synchronisation.
Collaborate with internal teams, including Revenue Management and Sales to optimise distribution strategies and drive revenue growth.
Monitor and analyse reservation data, performance metrics, and market trends to identify opportunities for improvement and implement effective strategies.
Collaborate with our Technology Development Centre to develop and implement system enhancement related to data distribution and reservation systems.

We are looking for someone who has/is:
Bachelor's degree in Hospitality Management, Business Administration, or related field.
Proven experience in reservation management with travel industry, hotel operations or online platforms.
Detail-oriented with strong organisational, analytical and project management skills.
Ability to work in a fast-paced environment and adapt to changing priorities.
Excellent communication skills in English and Chinese.
Knowledge of data distribution processes, channel management, and online platform connectivity has an advantage.