CB – Relationship Manager, Relationship & Transaction Management-VP

Position Overview

Details of the Division and Team:
Positive Impact. It’s what drives us. More than a claim, this describes the way we do business. Our purpose as a business is to enable economic growth and societal progress. We want to be a bank that creates a positive impact for clients, employees, investors, and society.

We’re committed to being the best financial services provider in the world, balancing positive impact with precision to deliver superior solutions for our clients. This is made possible by our people: agile minds, able to see beyond the obvious and act effectively in an ever-changing global business landscape. As you’ll discover, our culture supports this. Diverse, international and shaped by a variety of different perspectives, we’re driven by a shared sense of purpose. At every level agile thinking is nurtured. And at every level agile minds are rewarded with competitive pay, support and opportunities to excel.

At the heart of Deutsche Bank’s client franchise is the Corporate Bank, a market leader in risk management for FX and Rates, Cash Management, Lending, Trade Finance, Trust and Agency Services as well as Securities Services. Focusing on the treasurers and finance departments of corporate and commercial clients and financial institutions across the globe, our universal expertise and global network allows us to offer truly integrated and effective solutions.

What we will offer you:
A healthy, engaged and well-supported workforce is better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That’s why we are committed to providing an environment with your development and wellbeing at its center.

You can expect:

• Competitive Salary and non-contributory pension
  
• 20 days annual leave plus generous number of public holidays
  
• Life Assurance and Private Healthcare for you and your family
  
• A range of flexible benefits including retail discounts, gym benefits, wellbeing incentives
  
• The opportunity to support a wide ranging CSR program plus take volunteering leave days
  

Your key responsibilities:

• Proactively manage the relationship of portfolio clients to ensure they have highest client experience throughout the client life-cycle with the bank.
  
• Work with multiple teams across the regions to monitor and ensure client receive consistent and aligned service delivery at all time.
  
• Works closely with various stakeholders like Coverage, Sales, Product Managers and Operations to resolve road blocks that hinder closure of deals / Client request.
  
• Proactively check client temperature to Identify potential client services matters and facilitating proactive intervention steps.
  
• Schedule and host regular client meetings and formal service performance reviews to make client visualize our service delivery work together with client’s strategic priorities and clients’ success factors.
  
• Identify potential area where we can grow client wallet share and monetize it.
  
• Contributes to Continuous Improvement in activities leading to operational efficiencies and increase in Business.
  
• As client KYC accountable officer to work with multiple teams to deliver client KYC recertification, annual account review and other event driven account recertification within a prescribed time frame.
  

Your skills and experience:

• Have a minimum of 8 years client management experience in Securities Services business.
  
• Solid experience in handling clearing & settlement, Corporate Actions query handling and processes as required for Global and Local custody.
  
• Working knowledge on KYC/ Client Onboarding processes/ requirements.
  
• Fluent in Putonghua and English
  
• Possess excellent communication skills, inter-personal skills and be a strong team player.
  
• Be pro-active and able to resolve and respond to clients’ queries and issues within the agreed turnaround times.
  
• Be diligent and ensure quick escalations on key client issues or matters requiring senior management attention.
  
• Be independent, self-starter and able to liaise with clients and internal stakeholders including senior management.
  
• Dynamic thinking and highly adaptable to constantly changing environment.
  
• Strong time management, organizational, planning and follow-up skills; ability to multi-task effectively.
  

How we’ll support you:

• Flexible working to assist you balance your personal priorities
  
• Coaching and support from experts in your team
  
• A culture of continuous learning to aid progression
  
• A range of flexible benefits that you can tailor to suit your needs
  
• Training and development to help you excel in your career
  

About us and our teams:
Deutsche Bank is the leading German bank with strong European roots and a global network. click here to see what we do.

Deutsche Bank & Diversity

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.
Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.
We welcome applications from all people and promote a positive, fair and inclusive work environment.