Are you a sports lover seeking an exciting career in sports retail? Look no further! Join Us!

Join the Decathlon Hong Kong Team as a Customer Care Assistant (Office based - Part time - shift required) and ignite your passion for sports!

As a Customer Care Assistant, your main objective will be to go above and beyond to satisfy our sports-loving customers and drive our Hong Kong project forward. You will be the driving force behind improving the customer experience by providing exceptional support to our valued users across Decathlon's digital platforms.

Be the Face of Exceptional Service: Respond to customer inquiries on our online channels with a friendly, can-do attitude, and adopt a customer-first mindset to understand their needs and provide tailored solutions.
Elevate the Customer Experience: Leverage your strong communication skills to guide customers through their shopping journey, ensuring they receive a seamless and engaging experience. Identify areas for improvement based on customer feedback, empowering you to enhance our digital service delivery.
Drive Continuous Service Optimization: Provide insightful reports to leadership, enabling data-driven decisions that further optimize the customer experience. Collaborate with cross-functional teams to implement service-enhancement initiatives that raise the bar for customer service excellence at Decathlon.
Why Join Us?

Be part of the Decathlon Hong Kong family, a global leader in sports retail with a strong commitment to customer satisfaction.
Unlock unparalleled professional & personal development opportunities to grow your career in retail management.
Enjoy a competitive compensation package, medical coverage, including a generous sports allowance that fuels your passion and a healthy employee discount on Decathlon products.
Immerse yourself in our diverse and inclusive work environment that celebrates the wonders of sports.
Ready to embark on an exhilarating journey where retail and your passion for sports collide? Click APPLY NOW to find out more and become an invaluable teammate of the Decathlon Hong Kong family!

• Eligibility Requirement: Applicants must have the legal right to work in Hong Kong.

All applications applied through our system will be delivered directly to the advertiser and privacy of personal data of the applicant will be ensured with security.

Part-time