Hong Kong Job Openings
HKT Teleservices
Customer Service Executive (美孚區上班,歡迎畢業生/轉職人士加入)
Lai Chi Kok
FULL TIME
November 4, 2024
Your role:
- Provide technical support via phone and email to address query/incident reported from users
- Identify, diagnose, and resolve problems related to PCs, application, software, mobile device, system and network issues
- Log customer requests into the system, ensure proper tracking / follow up and escalation of incidents for additional troubleshooting as if required
- Monitor and maintain service quality in accordance to Service Level Agreement
- 5-day work per week; shift duty needed from Monday to Sunday
- DSE Graduate or above
- Willing to take 7x24 shift duty (42.5 hours' per week)
- Ability to multi-task in a fast-paced environment
- Good command of spoken and written Cantonese, English and Mandarin
- Candidate with more experience will be considered for the position of Senior Customer Service Executive.
We offer :
- 14 days' paid annual leave
- Birthday leave
- Comprehensive medical coverage
- Non-Contributory Provident Fund
- Attractive incentive bonus, join-in bonus and shift allowance (if applicable)
- Clear career path
- Structured training programme
About HKT Teleservices
HKT Teleservices, a subsidiary of PCCW Limited and an operating entity since 1998, is a renowned leader in the business process outsourcing (BPO) industry. Our expertise encompasses a comprehensive range of voice and non-voice customer experience solutions, earning us prestigious accolades.
With a global presence, we operate 24-hour, multi-channel customer care centers in Hong Kong and Mainland China, including Guangzhou, Shanghai, Beijing, Chongqing, Yongchuan, and Xian. Our expansive network allows us to cater to clients worldwide, delivering exceptional services and support.
At HKT Teleservices, we specialize in providing innovative digital customer experience (CX) solutions. Leveraging cutting-edge technology and a highly skilled workforce, we offer support in multiple languages, covering over half of the world's population.
With our unwavering commitment to excellence, we strive to transform customer interactions, exceed expectations, and drive business growth for our esteemed clients. Partner with us to unleash the full potential of your customer experience strategy and gain a competitive edge in today's dynamic marketplace.
Website: https://www.hktteleservices.com/
Job Type: Full-time
Pay: $16,000.00 - $20,000.00 per month
Benefits:
- Employee discount
- Employee pension
- Flexible schedule
- Maternity leave
- Medical Insurance
- Opportunities for promotion
- Paid time off
- Parental leave
- Professional development
- Day shift
- Early shift
- Late shift
- Night shift
- Shift system
- Form 5 (Preferred)
- Customer service: 1 year (Preferred)
- English (Required)
- Chinese (includes Putonghua) (Required)
New Job Alerts
Chinese Recreation Club, Hong Kong
Western Restaurant - Head Chef
FULL TIME
November 19, 2024
View Job Description
Hong Kong Health Check and Medical Diagnostic Group Limited
Enrolled Nurse (登記護士) - 佐敦
Jordon
FULL TIME
November 19, 2024
View Job Description
嘉捷香港有限公司 Dusservice Hong Kong Ltd.
京士柏住宅/會所清潔員 (6天工作 7:30am - 4:30pm / 8am - 5pm)
Yau Ma Tei
FULL TIME
November 19, 2024
View Job DescriptionPOP MART (HONG KONG) HOLDING LIMITED
POP MART資深/全職店員 - Senior Sales Associate / Sales Associate (將軍澳PopCorn/觀塘APM)
FULL TIME
November 19, 2024
View Job Description
Hong Kong Health Check and Medical Diagnostic Group Limited
Health Care Assistant 健康服務助理 - 沙田
Sha Tin
FULL TIME
November 19, 2024
View Job Description
Hong Kong Health Check and Medical Diagnostic Group Limited
Health Care Assistant 健康服務助理 - 旺角
FULL TIME
November 19, 2024
View Job DescriptionLooking for similar job?
Make the Right Call
Customer Care Officer (Full Time) $17-18K (5 days)
FULL TIME
October 9, 2024
View Job Description
Make the Right Call
Afternoon Shift Customer Care Officer (Full Time) ($17K-18K) 5 days work
FULL TIME
October 9, 2024
View Job Description
UNIQLO HONG KONG, LIMITED
Senior Officer / Assistant Manager, Data Analytics (Voice of Customer)
FULL TIME
October 9, 2024
View Job Description
Konew Fintech Corporation Limited
Officer, Customer Relationship
FULL TIME
October 8, 2024
View Job Description
Bowtie Life Insurance Company Limited
Senior Officer, Customer Service (Claims-focused) (5 days...
October 9, 2024
View Job DescriptionSee What’s New: HKT Teleservices Job Opportunities
HKT Teleservices
Team Leader/ Assistant Team Leader (Loyalty Program)- Call Center & Customer Service
FULL TIME
November 18, 2024
View Job Description
HKT Teleservices
Customer Service Executive 電話客戶服務主任-Livechat (可達18K,銀行假,新人獎金$10,000, 五天工作)
Sham Shui Po
FULL TIME & CONTRACT
November 18, 2024
View Job Description
HKT Teleservices
Team Leader/ Assistant Team Leader (Loyalty Program)- Call Center & Customer Service
FULL TIME
November 5, 2024
View Job Description
HKT Teleservices
Consultant, Insurance Telemarketing (Welcome Insurance Agent)
Lai Chi Kok
FULL TIME & PART TIME
November 5, 2024
View Job Description
HKT Teleservices
Assistant Team Leader - Call Center & Customer Service (5 days, near MTR station, 21-24K)
Lai Chi Kok
FULL TIME
November 5, 2024
View Job DescriptionNew Job Alerts
Chinese Recreation Club, Hong Kong
Western Restaurant - Head Chef
FULL TIME
November 19, 2024
View Job Description
Hong Kong Health Check and Medical Diagnostic Group Limited
Enrolled Nurse (登記護士) - 佐敦
Jordon
FULL TIME
November 19, 2024
View Job Description
嘉捷香港有限公司 Dusservice Hong Kong Ltd.
京士柏住宅/會所清潔員 (6天工作 7:30am - 4:30pm / 8am - 5pm)
Yau Ma Tei
FULL TIME
November 19, 2024
View Job DescriptionPOP MART (HONG KONG) HOLDING LIMITED
POP MART資深/全職店員 - Senior Sales Associate / Sales Associate (將軍澳PopCorn/觀塘APM)
FULL TIME
November 19, 2024
View Job Description
Hong Kong Health Check and Medical Diagnostic Group Limited
Health Care Assistant 健康服務助理 - 沙田
Sha Tin
FULL TIME
November 19, 2024
View Job Description
Hong Kong Health Check and Medical Diagnostic Group Limited
Health Care Assistant 健康服務助理 - 旺角
FULL TIME
November 19, 2024
View Job Description