Hong Kong Job Openings

HKT Teleservices

Customer Service Executive (美孚區上班,歡迎畢業生/轉職人士加入)

Lai Chi Kok

FULL TIME

September 2, 2024

You will contribute to the total customer satisfaction by providing general helpdesk support to end users.
Your role:

Provide technical support via phone and email to address query/incident reported from users
Identify, diagnose, and resolve problems related to PCs, application, software, mobile device, system and network issues
Log customer requests into the system, ensure proper tracking / follow up and escalation of incidents for additional troubleshooting as if required
Monitor and maintain service quality in accordance to Service Level Agreement
5-day work per week; shift duty needed from Monday to Sunday

To succeed in this role:

DSE Graduate or above
Willing to take 7x24 shift duty (42.5 hours' per week)
Ability to multi-task in a fast-paced environment
Good command of spoken and written Cantonese, English and Mandarin
Candidate with more experience will be considered for the position of Senior Customer Service Executive.

Fresh Graduate will also be considered.
We offer :

14 days' paid annual leave
Birthday leave
Comprehensive medical coverage
Non-Contributory Provident Fund
Attractive incentive bonus, join-in bonus and shift allowance (if applicable)
Clear career path
Structured training programme

Interested parties please click "Apply Now" button or fill in the online application form: https://forms.office.com/r/Hg MT1r KYyx
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[Recruitment Day 招聘日]
日期 Date: 20 Sep 2024 (星期五 Friday)
時間 Time: 14:00pm – 16:30pm
面試地點 Interview Venue:
(九龍觀塘鯉魚門道12號東九龍政府合署10字樓 - 觀塘)
About HKT Teleservices
HKT Teleservices, a subsidiary of PCCW Limited and an operating entity since 1998, is a renowned leader in the business process outsourcing (BPO) industry. Our expertise encompasses a comprehensive range of voice and non-voice customer experience solutions, earning us prestigious accolades.
With a global presence, we operate 24-hour, multi-channel customer care centers in Hong Kong and Mainland China, including Guangzhou, Shanghai, Beijing, Chongqing, Yongchuan, and Xian. Our expansive network allows us to cater to clients worldwide, delivering exceptional services and support.
At HKT Teleservices, we specialize in providing innovative digital customer experience (CX) solutions. Leveraging cutting-edge technology and a highly skilled workforce, we offer support in multiple languages, covering over half of the world's population.
With our unwavering commitment to excellence, we strive to transform customer interactions, exceed expectations, and drive business growth for our esteemed clients. Partner with us to unleash the full potential of your customer experience strategy and gain a competitive edge in today's dynamic marketplace.
Website: https://www.hktteleservices.com/
Job Type: Full-time
Pay: $16,000.00 - $20,000.00 per month
Benefits:

Employee discount
Employee pension
Flexible schedule
Maternity leave
Medical Insurance
Opportunities for promotion
Paid time off
Parental leave
Professional development

Schedule:

Day shift
Early shift
Late shift
Night shift
Shift system

Education:

Form 5 (Preferred)

Experience:

Customer service: 1 year (Preferred)

Language:

English (Required)
Chinese (includes Putonghua) (Required)

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