Hong Kong Job Openings

The Hong Kong Internship Platform

Customer Service Executive (French and Spanish Proficient)

FULL TIME

October 8, 2024

Objective of the Position:
As a dedicated Customer Service Executive, you will utilize your expertise in customer service, problem-solving, and product knowledge to enhance customer engagement, exceed expectations, and drive business growth. By delivering tailored experiences and implementing strategic improvements based on customer feedback, you’ll play a key role in optimizing customer satisfaction.
Job Description:
  • Provide support to global customers in French/Spanish and English.
  • Address and resolve customer concerns and complaints professionally and promptly.
  • Communicate with customers via email, live chat, and phone calls.
  • Offer product and service information, process returns and exchanges efficiently.
  • Conduct product quality inspections and order report checks, and complete ad hoc tasks assigned by managers.
  • Collaborate with other departments to ensure a seamless customer experience.
Job Requirements:
  • A degree in any field is an advantage.
  • Excellent command of both spoken and written French/Spanish and English.
  • Proficiency in MS Office and Access.
  • At least 1 year of experience in customer service is preferred.
  • Willingness to work a 5-day shift schedule, including public holidays and weekends.
  • Experience in the e-commerce industry is a plus.
  • Passion for fashion and beauty products.
  • Strong team player with excellent communication and interpersonal skills.
  • Analytical mindset with problem-solving abilities.
  • Experience tracking customer sentiment and feedback.
  • Self-motivated, proactive, and able to work independently in a fast-paced, high-pressure environment with tight deadlines.
Company Benefits:
  • 5-day work week.
  • A dynamic, international, and friendly working environment.
  • Performance bonus.
  • Medical and dental insurance.
  • Staff purchase discount program.
  • Professional development and training opportunities.
  • Wellness programs for team members.
  • Annual leave, fully-paid sick leave, birthday leave, and examination leave.
Job Type: Full-time
Pay: $20,000.00 - $25,000.00 per month
Schedule:
  • Monday to Friday
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