Hong Kong Job Openings
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Customer Service Executive (French and Spanish Proficient)
FULL TIME
October 8, 2024
As a dedicated Customer Service Executive, you will utilize your expertise in customer service, problem-solving, and product knowledge to enhance customer engagement, exceed expectations, and drive business growth. By delivering tailored experiences and implementing strategic improvements based on customer feedback, you’ll play a key role in optimizing customer satisfaction.
Job Description:
- Provide support to global customers in French/Spanish and English.
- Address and resolve customer concerns and complaints professionally and promptly.
- Communicate with customers via email, live chat, and phone calls.
- Offer product and service information, process returns and exchanges efficiently.
- Conduct product quality inspections and order report checks, and complete ad hoc tasks assigned by managers.
- Collaborate with other departments to ensure a seamless customer experience.
- A degree in any field is an advantage.
- Excellent command of both spoken and written French/Spanish and English.
- Proficiency in MS Office and Access.
- At least 1 year of experience in customer service is preferred.
- Willingness to work a 5-day shift schedule, including public holidays and weekends.
- Experience in the e-commerce industry is a plus.
- Passion for fashion and beauty products.
- Strong team player with excellent communication and interpersonal skills.
- Analytical mindset with problem-solving abilities.
- Experience tracking customer sentiment and feedback.
- Self-motivated, proactive, and able to work independently in a fast-paced, high-pressure environment with tight deadlines.
- 5-day work week.
- A dynamic, international, and friendly working environment.
- Performance bonus.
- Medical and dental insurance.
- Staff purchase discount program.
- Professional development and training opportunities.
- Wellness programs for team members.
- Annual leave, fully-paid sick leave, birthday leave, and examination leave.
Pay: $20,000.00 - $25,000.00 per month
Schedule:
- Monday to Friday
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