Hong Kong Job Openings

HKT Teleservices

Customer Service Executive 電話客戶服務主任-Livechat (可達18K,銀行假,新人獎金$10,000, 五天工作)

Sham Shui Po

FULL TIME & CONTRACT

November 4, 2024

職務

透過電話、電郵解答客人查詢及處理投訴個案
跟進有關公營機構查詢包括維修及帳單查詢
一般文書和資料輸入工作

職位要求

HKDSE/HKCEE或以上程度
一年或以上客戶服務工作經驗優先
良好中文及英文讀寫能力
中英文打字每分鐘35個字以上
歡迎應屆畢業生 / 轉行轉職 / 家庭主婦加入

工作地點： 美孚
全職同事可享以下福利待遇 :

14天有薪年假
員工介紹獎金 (如適用)
完善在職培訓
免費醫療福利包括門診及住院保障
電訊及其他産品員工折扣優惠

➤* Interested parties please click "Apply Now " *
有意應徵者請將CV傳送至Whats App 9020 1638或填寫網上申請表: https://forms.office.com/r/Hg MT1r KYyx
HKT Teleservices, a subsidiary of PCCW Limited and an operating entity since 1998, is a renowned leader in the business process outsourcing (BPO) industry. Our expertise encompasses a comprehensive range of voice and non-voice customer experience solutions, earning us prestigious accolades.
With a global presence, we operate 24-hour, multi-channel customer care centers in Hong Kong and Mainland China, including Guangzhou, Shanghai, Beijing, Chongqing, Yongchuan, and Xian. Our expansive network allows us to cater to clients worldwide, delivering exceptional services and support.
At HKT Teleservices, we specialize in providing innovative digital customer experience (CX) solutions. Leveraging cutting-edge technology and a highly skilled workforce, we offer support in multiple languages, covering over half of the world's population.
With our unwavering commitment to excellence, we strive to transform customer interactions, exceed expectations, and drive business growth for our esteemed clients. Partner with us to unleash the full potential of your customer experience strategy and gain a competitive edge in today's dynamic marketplace.
Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's privacy statement( www.hkt.com/privacy-statement ), a copy of which will be provided immediately upon request.
香港電訊專業客服（HKT Teleservices International Limited）, 為電訊盈科（PCCW Group）集團的子公司，自1998年起運營，是香港業務流程外包（BPO）行業的領導者。我們的專業知識和全面的語音和非語音客戶體驗解決方案，多年來為我們贏得了不少的獎項和榮譽。
憑藉全球商業網絡，我們在香港和中國內地包括廣州、上海、北京、重慶、永川和西安，設有多個24小時多渠道客戶營運中心。我們廣泛的網路使我們能夠為全球客戶提供卓越的服務和支援。
我們專注於提供創新的數字客戶體驗（CX）解決方案，憑藉人工智能，尖端技術和高技能的團隊，為我們提供涵蓋全球一半以上人口的多語言業務流程外包服務。
Website: https://www.hktteleservices.com/
Job Types: Full-time, Permanent, Contract
Contract length: 12 months
Pay: $16,000.00 - $18,000.00 per month
Benefits:

Employee discount
Employee pension
Flexible schedule
Maternity leave
Medical Insurance
Opportunities for promotion
Paid time off
Parental leave
Professional development

Schedule:

Day shift
Early shift
Holidays
Late shift
Shift system
Weekend Availability

Experience:

Customer service: 1 year (Preferred)

Language:

English (Required)
Cantonese (Required)
Mandarin (Required)

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