You will contribute to the total customer satisfaction by providing services via telephone, live chat and emails for a loyalty program in a call centre / contact centre with tactful and timely manner.
Your role:

• Handle customers’ enquiries of a loyalty program via telephone, live chat and email channels
• Provide support to mobile application, membership acquisition and redemption of membership benefits and gifts
• Maintain excellent relationship with member by providing quality service
• 5-day work per week; shift duty needed from Monday to Sunday

To Succeed in this role:

• DSE Graduate or above
• Excellent interpersonal and communication skills
• Good command of spoken and written Cantonese, English and Mandarin
• English and Chinese word processing

Fresh Graduate will also be considered.
Candidate with more experience will be considered for the position of Senior Customer Service Executive.
We offer :

• 14 days' paid annual leave
• Comprehensive medical coverage
• Non-Contributory Provident Fund
• Attractive incentive bonus, join-in bonus and shift allowance (if applicable)
• Clear career path
• Structured training programme

-
➤* Interested parties please click "Apply Now " or fill in the online application form: https://forms.office.com/r/Hg MT1r KYyx*
-
[Recruitment Day 招聘日]
日期 Date: 20 Sep 2024 (星期五 Friday)
時間 Time: 14:00pm – 16:30pm
面試地點 Interview Venue:
(九龍觀塘鯉魚門道12號東九龍政府合署10字樓 - 觀塘)
-
HKT Teleservices, a subsidiary of PCCW Limited and an operating entity since 1998, is a renowned leader in the business process outsourcing (BPO) industry. Our expertise encompasses a comprehensive range of voice and non-voice customer experience solutions, earning us prestigious accolades.
With a global presence, we operate 24-hour, multi-channel customer care centers in Hong Kong and Mainland China, including Guangzhou, Shanghai, Beijing, Chongqing, Yongchuan, and Xian. Our expansive network allows us to cater to clients worldwide, delivering exceptional services and support.
At HKT Teleservices, we specialize in providing innovative digital customer experience (CX) solutions. Leveraging cutting-edge technology and a highly skilled workforce, we offer support in multiple languages, covering over half of the world's population.
With our unwavering commitment to excellence, we strive to transform customer interactions, exceed expectations, and drive business growth for our esteemed clients. Partner with us to unleash the full potential of your customer experience strategy and gain a competitive edge in today's dynamic marketplace.
Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's privacy statement( www.hkt.com/privacy-statement ), a copy of which will be provided immediately upon request.
香港電訊專業客服（HKT Teleservices International Limited）, 為電訊盈科（PCCW Group）集團的子公司，自1998年起運營，是香港業務流程外包（BPO）行業的領導者。我們的專業知識和全面的語音和非語音客戶體驗解決方案， 多年來為我們贏得了不少的獎項和榮譽。
憑藉全球商業網絡，我們在香港和中國內地包括廣州、上海、北京、重慶、永川和西安，設有多個24小時多渠道客戶營運中心。我們廣泛的網路使我們能夠為全球客戶提供卓越的服務和支援。
我們專注於提供創新的數字客戶體驗（CX）解決方案，憑藉人工智能，尖端技術和高技能的團隊，為我們提供涵蓋全球一半以上人口的多語言業務流程外包服務。
Website: https://www.hktteleservices.com/
Job Type: Full-time
Pay: $16,000.00 - $20,000.00 per month
Benefits:

• Employee discount
• Employee pension
• Flexible schedule
• Maternity leave
• Medical Insurance
• Paid time off
• Parental leave
• Professional development

Schedule:

• Day shift
• Early shift
• Late shift
• Night shift
• Shift system
• Weekend Availability

Education:

• Associate Degree / Higher Diploma (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Language:

• English (Required)
• Chinese (includes Putonghua) (Required)