Hong Kong Job Openings

The Entertainment Corporation Limited

Customer Service Manager - AIA Carnival (Contract Role)

CONTRACT

September 19, 2024

About GCEG: As a subsidiary of the Great Entertainment Group, GCEG was set up to produce the AIA Carnival; one of the most anticipated and celebrated annual events in Hong Kong, offering a unique combination of entertainment, culture, and culinary experiences.
Contract Duration: November 2024 to February 2025
Key Responsibilities:
-Oversee and manage all customer service aspects of the event.
-Lead and organize the customer service team.
-Train customer service representatives.
-Develop and implement performance metrics and evaluation processes.
-Arrange team rosters.
-Design and implement efficient customer service processes, including ticketing, inquiries, and complaints.
-Monitor and analyze customer satisfaction data to identify trends and areas for improvement.
-Resolve complex customer issues and escalate to the management team as needed.
-Collaborate with event organizers, marketing, and operations teams to ensure seamless customer experiences.
-Prepare regular reports on customer satisfaction, complaint resolution, incidents related to first aid, and other relevant metrics.
-Analyze data to identify opportunities for process improvement.
Requirements:
-Bachelor’s degree in Event Management, Hospitality, or a related field preferred, but not a must.
-At least 4 years of relevant experience required.
-Ability to work independently with strong problem-solving and decision-making skills.
-Good written and verbal communication skills in English and Cantonese.
-Positive attitude, strong initiative, result-oriented, and willing to embrace challenges.
-Flexibility to work outside of office hours to support the event as needed.
-Proficiency in MS Office, including Excel and Word.
-Customer-centric and innovative.
-Fast learner, eager to ask questions and learn on the job.
Job Types: Temporary, Contract
Contract length: 4 months
Pay: $26,000.00 - $36,000.00 per month
Experience:

Customer service: 1 year (Preferred)

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