Hong Kong Job Openings

HKT Teleservices

Customer Service Officer (主題公園/旅客服務) – 月入可達19K; 歡迎應屆畢業生加入

FULL TIME & CONTRACT

September 2, 2024

You will assist in / 你會協助

Providing quality services including but not limited to ticketing & reservation services through telephone, emails and/or live chat
透過電話、電郵及/或即時通訊 (livechat) 提供專業客戶服務，包括但不限於門票及預約服務
Offering immediate assistances towards complaints
及時處理投訴電話及個案
Maintaining good relationship among customers/members
與客戶維持良好關係

Working Location & Hours / 工作時間及地點

Sheung Wan (Nearby MTR station; 5-minute walk distance)
上環(地鐵站5分鐘步行距離)
Monday to Sunday 9:00am – 9:00pm (5-day work, 8.5 working hours/day)
星期一至日輪班上午9時至下午9時 (五天工作，每天8.5小時)

Your Portfolio / 你的履歷

HKDSE/HKCEE or above
HKDSE/HKCEE 或以上學歷
Fresh Graduates are also welcome; candidates with 1-year or above CS experience/ with Certificate or Diploma in Hotel Management or any related disciplines with is preferred
歡迎應屆畢業生申請，具備一年以上客戶服務相關經驗/曾就讀酒店管理或相關課程優先
Good command of spoken and written Cantonese, English and Mandarin
流利粵語, 良好英語及普通話

➤* Interested parties please click "Apply Now " *
有意應徵者請將CV傳送至Whats App 9020 1638或填寫網上申請表: https://forms.office.com/r/Hg MT1r KYyx
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[Recruitment Day 招聘日]
日期 Date: 20 Sep 2024 (星期五 Friday)
時間 Time: 14:00pm – 16:30pm
面試地點 Interview Venue:
(九龍觀塘鯉魚門道12號東九龍政府合署10字樓 - 觀塘)
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HKT Teleservices, a subsidiary of PCCW Limited and an operating entity since 1998, is a renowned leader in the business process outsourcing (BPO) industry. Our expertise encompasses a comprehensive range of voice and non-voice customer experience solutions, earning us prestigious accolades.
With a global presence, we operate 24-hour, multi-channel customer care centers in Hong Kong and Mainland China, including Guangzhou, Shanghai, Beijing, Chongqing, Yongchuan, and Xian. Our expansive network allows us to cater to clients worldwide, delivering exceptional services and support.
At HKT Teleservices, we specialize in providing innovative digital customer experience (CX) solutions. Leveraging cutting-edge technology and a highly skilled workforce, we offer support in multiple languages, covering over half of the world's population.
With our unwavering commitment to excellence, we strive to transform customer interactions, exceed expectations, and drive business growth for our esteemed clients. Partner with us to unleash the full potential of your customer experience strategy and gain a competitive edge in today's dynamic marketplace.
Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's privacy statement( www.hkt.com/privacy-statement ), a copy of which will be provided immediately upon request.
香港電訊專業客服（HKT Teleservices International Limited）, 為電訊盈科（PCCW Group）集團的子公司，自1998年起運營，是香港業務流程外包（BPO）行業的領導者。我們的專業知識和全面的語音和非語音客戶體驗解決方案，多年來為我們贏得了不少的獎項和榮譽。
憑藉全球商業網絡，我們在香港和中國內地包括廣州、上海、北京、重慶、永川和西安，設有多個24小時多渠道客戶營運中心。我們廣泛的網路使我們能夠為全球客戶提供卓越的服務和支援。
我們專注於提供創新的數字客戶體驗（CX）解決方案，憑藉人工智能，尖端技術和高技能的團隊，為我們提供涵蓋全球一半以上人口的多語言業務流程外包服務。
Website: https://www.hktteleservices.com/
Job Types: Full-time, Permanent, Contract
Pay: $17,000.00 - $19,000.00 per month
Benefits:

Employee discount
Employee pension
Flexible schedule
Maternity leave
Medical Insurance
Paid time off
Parental leave
Professional development

Schedule:

Day shift
Early shift
Holidays
Late shift
Shift system
Weekend Availability

Experience:

Customer service: 1 year (Preferred)

Language:

English (Required)
Cantonese (Required)
Mandarin (Required)

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