Hong Kong Job Openings

Motiva Consulting Limited

Customer Service Representative 客戶服務主任 (Call centre- 5days)

FULL TIME

September 2, 2024

Job Description
Our client is a listed insurance company. They are looking for Customer Service Representative to join their team.
Job Content:
  • Answer general customer inquiries by phone and strive to provide satisfactory customer service.
  • Appropriately handle customer complaints.
  • Actively learn about the company's new products to facilitate daily work.
  • Perform additional tasks as assigned by the manager.
Job Requirements:
  • Higher Diploma level or above.
  • Minimum 1-2 years relevant experience in Insurance / Customer Service / hotline service (preferred)
  • IIQE Paper 1, 3 are required
  • Positive attitude and able to work under pressure
  • Basic insurance knowledge would be definitely an advantage
  • Strong problem solving skill and results oriented
  • Good command of both written and spoken English and Chinese
  • Candidates with more experience will be considered as Senior Customer Service Advisor
工作內容:
  • 透過電話解答客戶的一般查詢並致力提供客戶滿意的服務
  • 恰當地處理客戶的投訴
  • 積極學習公司新產品有關知識,促進日常工作的順利進行
  • 根據經理的要求執行額外指定的工作
工作要求:
  • 高級文憑程度或以上
  • 最少一年客戶服務經驗
  • 有禮,具備耐心同耐壓能力
  • 能以流利廣東話、英文和普通話溝通
  • 懂基本電腦操作
Personal data collected will be used for recruitment purpose only. All applications will be treated in strict confidence.
Job Types: Full-time, Permanent
Pay: $18,000.00 - $30,000.00 per month
Application Question(s):
  • What is your expected salary?
  • What is your current/last salary?
Education:
  • Associate Degree / Higher Diploma (Preferred)
Experience:
  • Customer service: 1 year (Preferred)
Language:
  • Cantonese (Preferred)
  • English (Preferred)
  • Mandarin (Preferred)
Work authorization:
  • Hong Kong (Required)
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