Hong Kong Job Openings

Technocore Global Solutions LLC

Desktop Support Technician

FULL TIME & CONTRACT

October 21, 2024

Required Bilingual - English and chinese must
Department: Technology Location: Hong Kong
Key Responsibilities:  Provide 1st level support via the IT Support Queue for Windows, Mac OS (phone, email, and in-person)
 Record, track and escalate incidents via our ticketing system
 Set up new user accounts and configure required hardware
 Configure and image workstations, laptops and other computing equipment as required  Support mobile devices and Audio/Video conferencing technologies
 Coordinate with IT team on issues requiring escalation
 Perform security and operating system updates, software deployment and troubleshooting
 Assist in special projects as required and perform other duties as required
 Provide exceptional service to all departments using available resources while meeting set SLA’s
 Follow existing standards and processes in fulfilling all duties and responsibilities Experience, Education and Designations:
 A post-secondary education in Information Technology or equivalent 1-2 years of experience in:
 Basic hardware (desktop/laptop/IOS) troubleshooting; Microsoft Windows and Office troubleshooting
 Deployment, support, and management of meeting rooms (AV hardware)  Desktop imaging and deployment technologies, backup/restoring end-user systems  Mobile Device Management (MDM)
 Creating and managing user Accounts within Active Directory and Office365
 Organizational change requests in Office 365, Active Directory, MS Exchange and OKTA
 Support Windows 10, Mac OSX, IOS, and Android operating systems
 Providing support to organizations that enforces proxy service, MFA/SSO and 2FA
 Demonstrated experience enforcing standards policies and procedures
 Knowledge of the ITIL framework and related support processes Knowledge, Skills and Attributes:  Attention to detail and committed to a high degree of accuracy
 Possess excellent time management skills and the ability to prioritize tasks based on severity
 Ability to support end users using different methodologies (phone, in person, web)
 Understands the importance of good customer service skills
 Strong verbal and written skills, and the ability to work courteously and effectively with all end users
 Creativity and demonstrated ability working in a fast-paced environment with a high degree of change and ambiguity is critical  Can easily make the needed connections between systems, processes, and individuals to facilitate change
 Ability to multitask and work efficiently under pressure
 A team player who builds strong relationships based on trust and integrity
 Embrace continuous improvement by proposing new and/or better ways of doing things
 Egoless nature, continuous learner, passionate and determined
 Follows through consistently on work commitments
 English on level B1/B2 Working Conditions:
 Usually work regular business hours, but may require evenings and weekends to complete projects or maintenance on systems
 Work in offices, environmentally controlled server rooms
 May require travel to local sites
 Lifting items up to 22 pounds may be routinely required
Job Types: Full-time, Contract
Contract length: 12 months
Schedule:

Day shift

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