Hong Kong Job Openings
Hong Kong Housing Society
Desktop Support Supervisor
FULL TIME
October 9, 2024
Work type: Permanent
Location: Eastern
Categories: Information Technology
- Work with the Infrastructure/Security/APP Team to implement local area networks in Head Office, Regional Office and all remote estate offices.
- Supervise a team of 6 supports plus out-sourced engineers and allocate the tasks according to the jobs initiated from the IT Service Desk and perform production deployment to all physical & virtual desktop computers.
- Administrate and support virtual desktop environments and schedule the deployment based on uses’ requirements.
- Install and upgrade PC software and hardware for users to ready-to-use stage and conduct preventive maintenance regularly.
- Maintain computer hardware inventory to reflect the actual allocation of computer assets.
- Provide support on mobile devices and IT services being deployed in the devices.
- Support the IT Service Desk and complete assigned calls from initiation to completion according to ISO20000 Standards.
- Perform additional tasks and projects subject to the arrangement of IT Management.
The Person
- Degree in computer related disciplines.
- Have at least 15 years’ relevant experience in PC support and network administration including LAN and Vmware virtual desktop setup with supervision experience.
- Good knowledge in Microsoft Office, Windows Desktop & Server Operating System and common desktop software.
- Familiar with M365, Azure, MECM/SCCM, Virtual desktop, VMware View, Symantec Altiris Client Management is preferred
- Hands on experience in managing IT projects and administration
- Good communication skill and customer support experience
- Having knowledge on ITIL standards especially on frontline support processes.
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