Brand

Vacancy title

Membership Business Specialist

Ref

20530

Function

Brand Merchandising

City

Hong Kong

Salary

Competitive

Closing date

20/12/2024

Description

Triumph is one of the world’s largest intimate apparel companies. It enjoys a presence in over 80 countries with the core brands Triumph® and sloggi®. Globally, the company serves 20,000 wholesale customers and sells its products in more than 2,300 controlled points of sale as well as via several own online shops. The Triumph Group is a member of the amfori Business Social Compliance Initiative (amfori BSCI).

Learn more about Triumph on:
www.triumph.com
www.facebook.com/Triumph/
www.instagram.com/Triumph/
www.linkedin.com/company/triumph-international/

Our Membership Department in Kowloon Bay is looking for a CRM Specialist (data focus)
Your Responsibilities:
Data related:

• Data analysis and validation: Utilize data analysis techniques to extract meaningful insights from large datasets. This involves cleaning and transforming data, conducting statistical analysis, and using data visualization tools to present findings in a clear and impactful manner. Additionally, apply predictive analytics methods to identify trends, patterns, and forecast future outcomes.

Data accuracy & validation:

• Focus on data-related reporting: Develop and maintain regular reports and dashboards that provide insights into business performance, key metrics, sales trends etc. Collaborate with stakeholders to understand their reporting needs and customize reports accordingly.
• Enhance data management practices: Assist in the maintenance and improvement of data management practices, including data collection, storage, and processing. Work with stakeholders to ensure data accuracy and consistency.
• Analyse data for business development and campaigns: Analyse data to identify opportunities for business development, growth, and optimization. Conduct the pre/post analysis of the campaigns.

Membership related:

• Implement the agreed omnichannel marketing positioning: Collaborate closely with the marketing team to develop and implement a cohesive omnichannel marketing strategy. This includes gaining a deep understanding of target markets, customer segments, and competitive landscapes within the region. Manage diverse touchpoints such as email, SMS, and more to effectively engage with customers, address inquiries, and ensure a positive customer experience.
• Maximize customer lifetime value: Align all efforts towards maximizing customer lifetime value. This includes developing and implementing strategies to increase customer retention, cross-selling, and upselling. Collaborate with stakeholders to identify opportunities for personalized marketing campaigns, loyalty programs, and customer engagement initiatives that drive long-term customer value.

Your ideal profile:

• 3 years+ experience
• 2 years+ MEMBERSHIP experience
• Broad experience across multiple distribution channels
• Strong operational and commercial-minded
• International working experience is beneficial
• High drive + result orientated
• Experience in the female / beauty / apparel business is a bonus
• Ability to inspire via strong presentation & communication skills
• Proficient in Excel

You will never walk alone
As a family owned business with more than 135 years of experience, Triumph embraces diversity throughout our global organization. Currently, our offices are present in over 40 countries across Europe and Asia having many international teams collaborate together every day. Guiding our corporate behaviors are respect and value for our employees, but also Collaboration as one of our key Corporate Competencies, being a core part of our every day working environment.
Make a Difference, together
The future belongs to our children. At Triumph, we want to be proud of our commitment to building a sustainable society and protecting the environment, and we work everyday to ensure our products are manufactured in an sustainable way. This is our vision: We want to be a company that is characterized by responsible leadership and consideration for future generations and that cares for the legacy that we leave behind to our children.
Putting People at the center
At Triumph we are committed to our employees, they represent the foundation for our success. This means that as a company, we are driven to offer great career opportunities in a dynamic fast-paced organization. Our HR function across the globe strives to support our employees in their development, through our Triumph Learning Academy
We continuously strive to recruit new talent, offering them one of the textile industry’s most international working environments, excellent conditions and great development opportunities in a company still owned and managed by the founding families. Our headquarters employs people from more than 30 nationalities and as a European company, we are present in many key markets in Europe, like Germany, Italy, France and growing in Eastern Europe. We are proud to have become one of the leading players in Asia very early on, in countries like Japan, China and Singapore, as well as being an employer that people aspire to work for. As a company serving women, we fundamentally believe in gender equality and diversity. Women make up more than 50% of our company’s workforce. In the last years, we have had a specific and successful drive to increase the number of women in management.
Triumph is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, colour, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
If you are seeking a great opportunity to develop your career, please send us your CV in English