Hong Kong Job Openings

Make The Right Call

Overnight Shift Customer Care Officer $18-20K

FULL TIME

October 10, 2024

Employer Ref: OSCCOM/JUL/082024

Recruit Ref: L058563288
Posting Date: 2024-10-11

Make The Right Call

About Make The Right Call
Make The Right Call is based in Hong Kong with more than 19 years’ experience servicing various industries such as International Publishers, Public Utilities, HK SAR Government Departments, International Non-governmental organizations (NGOs), Fast Moving Consumer Goods (FMCG), Automobiles, Trade Fair Exhibitors, E-Commerce & Lifestyle, it’s also an award winning Call Centre in the Customer Service Industry, and attained it’s ISO27001:2013 and Payment Card Industry (PCI Security Standard) certification in ensuring business processes are handled securely and professionally.
Make The Right Call has established its reputation within the Call Centre industry as the “Customer Service Game Changer” and leader in Customer Experience with ongoing innovation, Data Security Awareness, and enhanced Standard Operating Procedures to meet an ever-changing customer behaviour in the new norm business environment.
Operating 24/7, with a seating capacity of over 330 workstations As a diverse and inclusive organization, we have more than 200 dynamic, energetic, fun and professional team members from all walks of life. Join us at Make The Right Call and learn how you can be a professionally trained Customer Care personnel
To learn more about Make The Right Call, please visit us People at Make The Right Call or follow our Facebook or Instagram or Linked In

Overnight Shift Customer Care Officer $18-20K

Job Description

Handling office tasks, such as create accounts for individual customers in company database system
Provide timely response to customer general Incoming enquiries, such as status of receipts and information update and retention via chat, phone and email
Handling managerial and clerical details, including incoming and outcoming faxes
Researched client history in database system
Provide constructive feedback for the customer and anticipate the needs in order to ensure positive experience
Maintain polite and professional communication via phone, e-mail, and mail

Requirements

DSE / HKCEE or above, with Customer service experience preferable
Native in Cantonese, Good Command of in English (oral) and Mandarin
Good PC knowledge, especially typing (Chinese Word Processing)
Attention to detail and good communication skills
Desire to be proactive and create a positive experience for others

We offer

Attractive basic salary with monthly performance bonus
Flexible working hours
In-house Gym for employee use
Comprehensive customer service training
Marriage leave
Paternity leave
Career development
Medical coverage
Vibrant and all-inclusive work place
Equal opportunity Employer

To learn more about Make The Right Call, please visit us People at Make The Right Call or follow our Facebook or Instagram or Linked In

Apply please email to

jimmy.tai@maketherightcall.com

MAKE THE RIGHT CALL is an equal opportunity employer and welcome applications from all qualified candidates. All application will be treated in strict and confidence and used for recruitment purpose only.As an award winning call centre, our mission is to develop and growth professional customer service candidates. If you think you are one of us, we look forward to meeting you.

Industry:

Trading

Job Category / Function:

Customer Service (Customer Service)

Sales (Customer Service - Supervisor / Officer)

Job Position Level:

General

Employment Term:

Full Time / Permanent

Min. Edu. Level Req:

F.5 / HKCEE

Minimum QF Level attained:

Total Working Exp:

Salary(HKD):

Location:

Kwai Tsing District / Kwai Fong

Benefits:

Flexible Working Hours

Marriage Leave

Performance Bonus

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