Can you foster relationships and use people’s stories to drive a truly incredible customer service experience? If so, we now have an opportunity for to join Novotel Citygate Hong Kong.

The 440-room Novotel Citygate Hong Kong is located in the center of Tung Chung on Lantau Island. It is a few minutes drive from Hong Kong International Airport, with close proximity to Hong Kong Disneyland, Asia World-Expo and Ngong Ping 360. Connected to both hotels is Citygate Outlet Mall, a shopping and entertainment complex and only a few minutes walk to Tung Chung MTR Station.

Restaurant & Bar - Captain/Waiter/Waitress (餐廳和酒吧 - 領班/服務員)

Minimum 1 year western cuisine experience

Responsible for running the floor, such as sitting arrangement, taking orders, serving the food to our guests and restaurant cleaning

Outgoing and energetic personality, with good customer service, interpersonal and communication skills

Good command of spoken English

Overnight shift will be an advantage

至少1年西餐經驗

負責管理樓層,例如座位安排、接受訂單、為客人提供食物以及餐廳清潔

外向、充滿活力,具有良好的客戶服務、人際溝通能力

良好的英語口語能力

通宵班會優先考慮

Hostess (餐廳接待員)

Assist to manage reservations and table arrangement

Act as Restaurant Ambassador by greeting and seating guests in a warm and professional manner

Handle guests' enquiries by phone following hotel's standards and procedures

Achieve high level of customer satisfaction by engaging with guests proactively, being attentive to their needs and response timely throughout the dining experience

Perform other reasonable tasks assigned by management

Set up table according to reservation plan;

Meet and greet guest in a professional manner;

Ensure side stations are stocked sufficiently and tidy at all times;

Maintain neatness and cleanliness of the restaurant.

Overnight shift will be an advantage

協助管理預訂和餐桌安排

充當餐廳大使,以熱情專業的方式迎接客人並就座

按照飯店的標準和程序透過電話處理客人的詢問

透過在整個用餐體驗中主動與客人互動、關注他們的需求並及時回應,實現高水準的客戶滿意度

執行管理層分配的其他合理任務

依預訂計劃擺桌;

以專業的方式迎接和迎接客人;

確保邊站庫存充足且始終整潔;

保持餐廳的整潔和清潔。

通宵班會優先考慮

Coffee shop- Supervisor/Captain/Waiter/Waitress (咖啡廳-主管/領班/服務員)

Set up table according to reservation plan;

Meet and greet guest in a professional manner;

Ensure side stations are stocked sufficiently and tidy at all times;

Maintain neatness and cleanliness of the restaurant.

Minimum 1-year relevant experience;

Experience in hotel is preferred;

Initiative and good customer service skills;

Willing to work on shifts in a competitive, energetic and dynamic environment;

Good command in both English and Chinese

Overnight shift will be an advantage

依預訂計劃擺桌;

以專業的方式迎接和迎接客人;

確保邊站庫存充足且始終整潔;

保持餐廳的整潔和清潔。

至少1年相關經驗;

有飯店工作經驗者優先;

主動性和良好的客戶服務能力;

願意在競爭激烈、充滿活力和充滿活力的環境中輪班工作;

良好的中英文能力

通宵班會優先考慮

Interested parties, please send your resume with current and expected salary to :

Human Resources Department

Novotel Citygate Hong Kong

51 Man Tung Road, Tung Chung, Hong Kong

or by e-mail: [email redacted, apply via Company website]

or fax: 3602-8893

or visit our hotel’s website: www.novotelcitygate.com

All personal data will be for recruitment purpose only.

www.novotel.com

A worldwide leader in Hotels, Tourism and Services

Full-time,Permanent