Apply for Service Center Officer Role at UNIQLO HONG KONG, LIMITED

Hong Kong Job Openings

UNIQLO HONG KONG, LIMITED

Service Center Officer

FULL TIME

October 23, 2024

Recruit Ref: L0582012348
Posting Date: 2024-10-23

UNIQLO HONG KONG, LIMITED

“Fast Retailing” – Our company name incorporates our passion to provide customers with the products they want swiftly and smoothly. At Fast Retailing we are striving to improve people’s lives by changing society for the better, through the value of clothing and positive corporate contributions to the community. This ideal is summed up by our core business philosophy, “Changing clothes. Changing conventional wisdom. Change the world.”

Service Center Officer

Job Description:

Handle customers’ inquiries and provide service via Phone, Live Chat, email and SNS platform in an efficient and professional manner
Work closely with internal and external parties to ensure timely, efficient, and effective service to customers
Handle daily inquires and operation
Record and analyze daily customer’s inquiries for improvement and enhancement.
Support special or ad hoc projects to ensure the team runs smoothly
Gather, consolidate, analyze, and report data on customer’s feedback or customer insights on core division/s collaborate with Product team
Identify opportunities for product development and create action plans to maximize item sales for the company.

Requirements:

Diploma or above, certificate holder in Hospitality Management, Property Management or related discipline preferred
Minimum 2-year working experience gained in customer service, membership, retail brand or property management industry
Customer services oriented with good customer service skills and communication skills
A good team player and desire to work in a team-oriented environment
Excellent command of English, Cantonese, and Mandarin
Good computer skills, especially MS Office, Excel
Candidate with less experience will be considered as Customer Service Representative
Immediate available is highly preferred

Interested parties please send the full resume in word or PDF format via email:

recruit_ssc@uniqlo.com.hk

Industry:

Wholesale & Retail

Job Category / Function:

Sales (Telesales / Telemarketing / Call Centre)

Hospitality / Hotel (Others)

Property / Estate Management / Security (Others)

Customer Service (Customer Service)

Job Position Level:

General

Employment Term:

Full Time

Min. Edu. Level Req:

Diploma

Minimum QF Level attained:

Total Working Exp:

2 or above

Salary(HKD):

Location:

Yau Tsim Mong District / Tsim Sha Tsui

Benefits:

Dental Insurance

Five-Day Work

Flexible Working Hours

Medical Insurance

Performance Bonus

We regret to inform you that this job opportunity is no longer available as it has expired

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