What you'll be doing:

• As the role holder, you will be following ITIL framework
• Responsible for end to end management of customer change requests for different products
• Gathering all information provided from customer and reviewing/validating/coordinating with the involved parties
• Following up with the customer and respective implementation teams
• Chairing CAB meetings
• Reviewing all implemented changes to ensure that they have met their objectives; referring back any that have been backed out or have failed, creating post implementation reviews
• Ensuring operational procedures are in place, maintained and followed as appropriate
• Producing management reports
• Home office is available in this role depending on further agreement

This role will suit you if you have the following skills: