Company Description
KOSTAL Group is a global, family-owned German company that develops market-leading solutions for the solar and automotive industries. The company was established in 1912 and employs about 20 000 people at 47 locations in 22 countries. In Hungary, KOSTAL is about to build its first business service centre to provide business support in IT, finance, procurement, master data, sales and HR fields. This will be a global centre with high value-added and complex processes which you can help to build.
The work can be managed remotely – with time-to-time office presence depending on the team’s agreement and the demand of the respective professional area – from any location in Hungary. In case of some company events, office attendance is expected from the colleagues. Technical conditions for working from home are fully in place.

Job Description
Our company is hiring for an IT Change Management specialist to develop and own the IT Change Management Process within KOSTAL Group globally.
Main tasks, roles and responsibilities:

• Work closely with all participating stakeholders and mid-to-senior IT management as necessary
• Review and maintain the current Change Management process to an industry standard level, based on ITIL v4 guidelines.
• Coordinate the approved changes on time as per the CAB decision
• Provide point of contact for process related questions or issues and facilitate process related meetings such as Change Advisory Board
• Collaborate with other team members to ensure consistency of delivery, adherence to standard practices, and continuous improvement
• Review aging Change tickets and work with resolver group members to ensure compliance with process guidelines
• Provide continuous training and mentoring for functional teams to ensure that process guidelines are understood and followed.
• Conduct workshops as required to identify, assess and address process deficiencies, ensure common understanding of process intention and operation, and ensure organization and individual associates understand SLA's and how they contribute to service expectations
• Present operational and service level reports and explain service levels as and when necessary to IT Management

Qualifications
Education:

• Bachelor’s Degree or relevant IT education on the field of Business Informatics/IT Service Management is an advantage
• ITIL v4 Foundation Certification / working knowledge of ITIL

Work experiences – time/seniority/ sector:

• 2+ years as IT Change Manager
• Experience with other IT Service Management processes
• Experience in IT Operations

Technical/ IT knowledge:

• Knowledge of one or more IT Service Management toolsets (OTRS, BMC Remedy, Open Text Service Manager, JIRA Service Management)
• Intermediate understanding of infrastructural changes on a technical level to support identifying relevant stakeholders

Language – with level

• Fluent in English
• Fluent German is advantage

Required Skills and Competencies:

• Working knowledge of Change Management, Incident Management, and Problem Management
• Proactive and a pragmatic “can do” attitude
• Ability to make decisions for predefined topics
• Ability to work independently, but seek guidance as and when necessary
• Strong team player with supportive mind-set. Experience in virtual teams in multinational organizations
• Passion for changes and continuous improvement
• Strong process workflow development skills is an advantage

Additional Information
Flexible working conditions with remote work possibility (in-person presence is required from time to time), you can have a real work-life balance

• Modern, newly renovated, sustainable office with parking space and bicycle storage area in the heart of Budapest
• Competitive salary, benefits and compensation packages (Medicover health insurance, bonuses, an extra day off on your birthday, eyeglasses contribution)
• Supportive, diverse and highly skilled community
• Ability to really make a difference and build new processes from scratch, you can participate in the formation and shape of the BSC processes
• KOSTAL is a dynamically developing company (10-20% yearly growth in the automotive and solar industry), an independent, family-run business which provides much flexibility
• You can enjoy our value-oriented work culture: we are down-to-earth, appreciative, inspiring and innovative

If you are looking for new challenges, we are looking for you! Shape the future of KOSTAL Hungary while building an international career at a 100+ years old German company! Our flexible working conditions and the excellent team at KOSTAL make the perfect place for your ambitions.