German Speaking Service Support Specialist (Part-time)

Workplace: Hybrid Position

Job Location (Short): Budapest, Pest, Hungary

Contract Type: Full-Time

Employment Type: Regular

What is the job about?
The position has functional report to the Head of 1st level Customer Service Support in Erkrath, Germany. You will be a part of our team located in Budapest and work close together with customers and colleagues in our team in Hungary and Germany. This is a part-time role with 20 working hours a week.

Your main responsibilities:

• As a Service Support Specialist you will be responsible for providing first level support in German to the customers. Here are simple technical questions to be answered regarding the Grundfos BOX products (e.g.: pumps, domestic waterworks, lifting systems, controls), appointments, offers, spare parts and orders.
• Among other exciting tasks, you will:
• Respond on a friendly and competent manner to customer inquiries made by telephone and email.
• Create SAP orders
• Provide the customer with professional and competent assistance with questions relating to installation and commissioning and in the event of faults.
• handle product, price and availability inquiries, literature inquiries, use of the Grundfos Product Center.
• Answer appointment requests for service orders from the client.
• Track and adhere to business processes.- Always behave professionally towards customers
• Need to answer customer inquiries by phone or email as quickly as possible
• Need to use the IT systems provided by Grundfos in accordance with the required standards.

Your background
We imagine that you have:

• Fluency in German and English
• Knowledge of MS Office, SAP and preferably the Zendesk ticket system
• Ability to travel (preferably approx. 15 days annually)
• Customer Service mindset (seeks feedback, deliver high-quality work, sets high standards etc.)
• Experience in customer care, preferably technical support is a huge advantage
• Relating and networking – quickly building rapport and strong relationships
• Good communication skills, both oral and written (clear, fluent, and adaptive to settings)
• High level of ability Planning and Organizing and able to juggle multiple activities with clear priorities set
• Adapt quickly to changes (no two days will be the same)

What’s in it for you?
What are your goals? Here at Grundfos it’s our mission to help you develop and fulfil your ambitions, both career and personal. We are guided by our six core values, and you’ll find that your fresh ideas will be welcomed and make a difference in everything from local to large-scale global projects. You’ll encounter colleagues from all over the world both as part of your daily work, supporting and all the while broadening each other’s cultural horizons.

In addition, your day-to-day benefits include:

• If you’ll be working in a hybrid set-up. We’ll make sure you are well-equipped with a good workstation, so you can work from your home office and you are always welcome to our offices where you can engage, learn, and have fun with colleagues.
• On top of it, flexible working hours and up to 3 days additional paid leave for volunteering of your choice.
• Annual bonuses, health insurance, parental support, internal well-being consultants and programs.
• Access to the modern Grundfos Academy to pursue further both personal and professional development.
• Diverse, inclusive environment with employee-led forums offering colleagues a safe place to connect and share openly.

Do you want to learn more?
If this job sounds appealing, please send your resume and cover letter by clicking “Apply”.
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