International GWV: Operations Associate

Job Req ID: 38437

Posting Date: 28 Aug 2024

Function: Corporate Functions

Unit: Finance & Business Services

Location:Building 31, Budapest, Hungary

Salary: Competitive

Recruiter: Fei Jia
Hiring Manager: Zoltan Kiss
Career Grade: F

What you'll be doing:

• Have full ownership on end-to-end (bill to cash) billing of your own customer portfolio.
• Receive invoices from our customers that you need to validate in order to ensure that the costs occurred are valid.
• Ensure that customer and supplier disputes are investigated, discrepancies are picked up and resolved in a timely manner.
• Arrange settlements: initiate payments or collect outstanding amounts to and from partner companies in your portfolio within the given timeframes.
• Build and maintain outstanding relationship with both internal and external customers, stakeholders and provide an excellent customer experience.
• Home office is available twice per week in this role.

This role will suit you if you have the following skills:

Soft skills:

• Ability to meet the customers’ needs in line with the business requirements.
• Focusing on the objectives and the required outcomes of the processes while delivering an excellent service.
• Working with a cooperative and positive attitude in a group setting to achieve common goals.
• Ability to comprehend and to oversee various aspects of a problem or a situation.
• Taking the responsibility and the consequences of making decisions.
• Focusing on all aspects and details of a task and delivering your output with a high level of accuracy.
• Ability to find root causes of problems and to focus on their quick and efficient resolution.
• The ability to work independently.
• Full ownership of the accounts in your portfolio.

Professional skills:

• Bachelor’s degree or equivalent work experience (preferably finance, accounting or business management area).
• Good knowledge of MS Office Applications, basic Excel skills.
• Experience in Billing, Customer Service, Account Management or Accounts Payable is an advantage.

Language skills:

• English on a fluent level is a must.
• Any other European language on a conversational level is an advantage.

About us
BT is part of BT Group, along with EE, Openreach, and Plusnet.
Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.
We value diversity and celebrate difference. ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’
We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won’t be alone: we’ll be there with help and support, learning and development.
This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.

A FEW POINTS TO NOTE:
Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.
We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.
DON'T MEET EVERY SINGLE REQUIREMENT?
Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.