Hungary Job Openings

Cognizant

Italian Speaking Service Desk Agent

Budapest

FULL TIME

October 30, 2024

Italian Speaking Service Desk Agent

Job location: Budapest, Hungary, 9th District, Mill Park office building
Role type: permanent
Full time employment, 40 hours/week (working in shifts) with home office option
Job responsibilities

Resolving IT issues of our clients, act as first point of contact for the customer (Level 1 IT support)

Handling end-user calls and web queries via tools, phone and email

Documentation and precise administration, logging of calls on the ticketing tool

Delegation of problems which cannot be resolved on first level to the competent Level 2 teams

Keep the user informed, own and follow-up ongoing cases

Maintaining and improving customer satisfaction level

You are

Advanced or native in Italian language and you have upper-intermediate English language skills

Experienced in any IT customer support/ IT Help Desk roles

You have willing-to-learn attitude & customer-focus mindset

Excellent communication skills – both written and spoken

Flexible, multitasking, dynamic personality, team player attitude

You have logical thinking, good problem-solving skills

Open for working in shifts

You have completed high school studies or BA/MA degree

What We Offer

Easy to access location and modern office building

Home-office

Competitive salary and cafeteria benefits

Sport allowance

Medicover health package

Reimbursable language courses

Team events, Company events

Annual bonus for top performers and annual salary review

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