• Design, innovate, and optimize processes and workflows to ensure best-in-class delivery of data quality and efficiency
• Develop and maintain clear and concise documentation, including policies, training materials, and work instructions
• Lead a team of 20+ Quality Control Data Stewards from onboarding and coaching to performance review
• Work as a team with fellow Quality Leads to ensure alignment on Quality Control processes. Monitor performance and empower the Quality Control team to meet quality and productivity targets and deadlines
• Run reports on data quality and performance
• Support the Quality Manager in analyzing data to identify trends, root causes of issues, and opportunities of improvements
• Collaborate with other teams and stakeholders like Operations, Engineering, and Product Management

• Experience in implementing and/or developing Quality Control processes
• Process-oriented mindset and systems thinking with a proven track record of successfully implementing process improvements
• Strong people management skills. Preferably 3-5 years of leading and managing high-performance teams in a service center environment
• Strong analytical and problem-solving skills with a proactive “can do” attitude
• Attention to detail and focus on quality
• Ability to plan, prioritize tasks, and keep projects on track
• Strong stakeholder management skills, clear and concise communication
• Experience in analysis of complex datasets, creation of dashboards
• Proficiency in Google Apps, MS Office, and other office software
• Fluency in English

• Experience with data management and data analysis tools
• Familiarity with querying relational databases using SQL or a similar language
• Experience working with MDM (master data management) applications
• Understanding of Healthcare systems

Work Where It’s Best for You

Work Anywhere means you can work in an office or at home on any given day. It’s about getting the work done in the way and place that works best for each person. This applies across all locations and departments.
Work Anywhere does not mean work at any time. We have predictable core hours where employees are generally available for meetings and collaboration. Employees are focused and available during core hours.
We invest in our offices to make them places where our employees like to go. If you work in the office three or more days a week, you will have a dedicated office workspace. Our offices function as hubs to draw people in, create social bonds, and where random connections and mixing of ideas happen. We’re investing more in offices, culture, and offsite meetings, not less.
Product teams are organized in regional product hubs for optimal collaboration and live within a time zone of their hub. Our current product hubs are located in Pleasanton, Columbus, Boston, Kansas City, New York City, Raleigh, and Toronto. We create opportunities for teams to get together in person regularly.
Customer-facing roles, such as Sales and Professional Services, live near and/or travel to their customers.
When an employee moves within a country it does not cause a change in salary. Where you live impacts you and your family. Not knowing if your compensation will change if you move can cause stress and uncertainty for everyone. We wanted to eliminate that.
Work at Veeva. Work where it’s best for you.