Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.



A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love.

That’s what makes us Roche.

The Global Learning Services teams focus on executing system data maintenance and administrative activities in Cornerstone and all relevant Learning management systems as well as providing all necessary non-systems related Learning process support. Global Learning Services provides customer service and advisory support to the Learning Community and business partners on global Learning systems and processes and ensures end-to-end process completion in line with customer-focused principles to ensure the Roche People Practices work for the business.

The Opportunity

As a Learning Solution Experience Advisor, you are responsible for flawless implementation of various events and programs. You provide advisory on training program implementation to Learning stakeholders as well as team members. You contribute to solution implementation and event management related knowledge sharing, documentation, streamlining and continuous improvement projects within the organization. You significantly contribute to training participants’ and stakeholders' satisfaction through creating a seamless user and customer experience.

• Proactive Communication and Guidance: Provide strategic, proactive communication and guidance on event management topics, process changes, and system changes to ensure alignment for all key stakeholders.
  
• Customer Service and Support: Deliver customer service on event management activities, support business customers, and troubleshoot issues as needed, ensuring end-to-end ownership of event processes.
  
• Collaboration and Cooperation: Cooperate effectively with team members, coordinate daily work and projects, and actively participate in workshops, meetings, and work-related events.
  
• Advisory and Knowledge Management: Advise the learning and event management community on technical and implementation opportunities, manage knowledge on processes, and update relevant documentation.
  
• Continuous Improvement: Participate in the development and implementation of continuous improvement initiatives, update and improve project implementation plans, and ensure regulatory compliance.
  
• Financial and Vendor Management: Track program/event costs, manage budgets, liaise with vendors and financial departments, and create budget forecasts and reports.
  
• Cross-Functional Collaboration: Build relationships with HR colleagues and leaders, collaborate with peers globally, and contribute to the improvement of the performance of GLS and Learning Solutions Experience teams, achieving high customer satisfaction.
  

Who you are

• We are seeing an individual with a degree and 2-5 years of related experience in event management and complex and dynamic project coordination and working experience in a team and service delivery or customer care environment with Fluent English skills, additional languages a plus, based on region (i.e. German, French, Italian, Spanish, Portuguese, Hungarian, Chinese)
  
• Extensive experience in event management, complex project coordination, and navigating complex processes within a Learning/HR services environment.
  
• Strong customer service and interpersonal skills, with excellent communication abilities and a proven track record of working effectively in a matrix organization across geographies and divisions.
  
• Exceptional problem-solving and analytical abilities, capable of handling multiple priorities, performing finance-related tasks reliably, and thriving in a fast-paced, multicultural environment.
  
• Demonstrating customer centricity, end-to-end accountability, and a growth mindset by actively engaging in learning opportunities, seeking and giving feedback, and ensuring successful outcomes through collaborative efforts.
  

In exchange we provide you with

• Development opportunities: Roche is rich in learning resources. We provide constant development opportunities, free language courses & training, the possibility of international assignments, internal position changes and the chance to shape your own career.
  
• Excellent benefits & flexibility: competitive salary and cafeteria package, annual bonus, Private Medical Services, Employee Assistance Program, All You Can Move Sportpass, coaching / mentoring opportunity, buddy program, team buildings, holiday party. We also ensure flexibility, to help you find your balance: home office is a common practice (2 office day/week on average, and we provide fully remote working conditions within Hungary). We create the opportunity for freedom in working, where your corporate and private life coexist in harmony.
  
• A global diverse community, where we learn from each other. At Roche, we cooperate, debate, make decisions, celebrate successes and have fun as a team. Our leadership is very focused on people, creating a strong, inclusive culture, so you always have the chance to share your opinion.
  

Please read the Data Privacy Notice for further information about how we handle your personal data related to the recruitment process: https://go.roche.com/budapest-data-privacy-notice-candidate

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

The Roche Services & Solutions as well as People Support Solutions organisations located in Budapest provide end-to-end business solutions for Finance, Procurement, IT, Communications, People & Culture (Human Resources) and beyond to our Roche colleagues across the EMEA region. Today Roche employs altogether around 2000 employees in Hungary.