Job details

• Job location: Budapest, Hungary, 9th District, Mill Park office building
• Role type: permanent
• Full time employment, 40 hours/week
• Hybrid work mode: office attendance is required twice per week

• Joining bonus
• Competitive salary
• Health insurance package at a private clinic
• Annual bonus
• Risk and accident insurance
• Cafeteria package
• Language course reimbursement
• Relocation package: reimbursement in 12 installments
• All You can Move Sportpass

Job responsibilities

• Resolving IT issues of our clients, act as first point of contact for the customer (Level 1 IT support)
• Handling end-user calls and web queries via tools, phone and email
• Documentation and precise administration, logging of calls on the ticketing tool
• Delegation of problems which cannot be resolved on first level to the competent Level 2 teams
• Keep the user informed, own and follow-up ongoing cases
• Maintaining and improving customer satisfaction level

• Advanced or native in Polish language and in English
• Experienced in any customer service – experience gained in IT Help Desk
• You have willing-to-learn attitude & customer-focus mindset
• Excellent communication skills – both written and spoken
• Flexible, multitasking, dynamic personality, team player attitude
• You have logical thinking, good problem solving skills
• Hungarian knowledge is preferred but not a must
• Open to work in shifts