The Opportunity

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You are invited to a world of opportunities where you can contribute in your own special way to how we collaborate with each other in a culture of learning, coaching, diversity and inclusion. And be a part of a team that is known for its unwavering commitment to make a difference in partnership with its clients, shareholders, communities and colleagues.

Job Purpose

Acumen is seeking to appoint an ambitious, target-orientated team player to engage with an US University in enhancing its capacity to engage internationally and expand the student recruitment market in India. The candidate should be able to strengthen the client’s (University) associations/partnerships in India, implement the India Student Recruitment Strategy and its ambitions to significantly grow student recruitment from India.
The focus of this position will be student recruitment and conversion. This will include working directly with prospective and current students as well as other key stakeholders including agents, schools, alumni, and institutional partners. The candidate will be expected to provide assistance in recruitment coordination services throughout India. The post-holder will also help develop and maintain new relationships within the education communities across India and support promotional campaigns and events.
The position will involve domestic travel or/and attend online events; therefore he/she is expected to be flexible to work during the weekends, evenings and be resilient. As the candidate will be working remotely with the University’s on-campus team, staff, and advisers across countries, he/she should be highly organised, self-motivated, and comfortable working with differences in time zones. The candidate will work on a full-time basis and will have to demonstrate initiative. These duties are a guide to the type of work that the role holder will initially be required to undertake but may vary depending on the successful candidate’s particular skills and experience. We are looking for someone based in New Delhi.

Job Description

Main Responsibilities

• As the Recruitment Adviser, you will be assigned to support recruitment and conversion activities for clients. You will provide assistance to the University’s International Office at all stages of their student recruitment process, including maintaining of best practices and confidentiality of university data. You will be engaged in delegated marketing and outreach activities, database maintenance, and other initiatives undertaken by the client to enhance their footprint in India.
• Participating in recruitment and outreach events (both online and in person) for prospective students, their parents and counselors. Assist the client in identifying opportunities to increase brand awareness/market visibility, marketing and communication strategies and viable advertising opportunities in the Indian market. Also, implement the University’s plan for enhancement and growth of international institutional engagements in the designated region.
• Provide prompt, comprehensive, accurate information and advice to students who apply to study in international universities and education agents. Provide student counselling support and advise them on the admission process and university updates. Follow up on matters like offer acceptance, additional document requirements and other admission related matters via telephone, email, and face to face interactions.
• Provide application support to students applying and maintain quick response time. Maintain excellent ‘customer service’ by answering all enquiries from prospective students and parents met during recruitment fairs. Post this, initiate follow up contact with them in order to build the application database.
• Maintain accurate data using university’s student administration system in accordance with relevant requirements and policies.Build effective working relationships with a range of stakeholders in the education sector.
• Attend education events, tradeshows, conferences, webinars, virtual events and represent the university as and when required.
• Maintain engagement and actively support agents, school counsellors and other key channel partners. This will include providing information, training, and a high level of customer service.
• Advise on how to leverage new recruitment opportunities and partnerships.
• Engage in social media activities and online training as per the client’s requirement. Assist in hosting online and offline events and information sessions, including Pre-Departures.Assist with localised content and promotions, including maintaining databases for post event follow up.
• Carry out post activity follow up, including compiling data of interested students. Preparing and submitting reports on activity outcomes to the University.
• Liaise and coordinate with appropriate internal teams for administrative issues.
• Support towards online research, gathering market intelligence, information management, updating databases, presentations, events and conferences.
• Work on budget and costings for project(s) and keep a track of project expenses
• Maintain communication with other stakeholders and keep updated with latest on ground relevant market information.
• Book venues for events and schedule visits for university representatives including sending confirmations, pre-booking hotel, and arranging ground transportation as necessary.

Information and reporting

• Develop and maintain a key contacts list and share a report with the client as and when
• necessary.
• Recording information from recruitment events and campaigns.
• Maintain time-sheets for projects and submit relevant reports as specified.

Other

• Conduct support for recruitment in a professional manner, observing confidentiality in
• relation to the University’s data, market intelligence, knowledge and other information.
• If required by the client, participate in virtual trainings from India.
• Any other duties as directed that commensurate within the scope and classification of the position.
• Knowledge of International Higher Education systems and processes.
• Ensuring that deliverables are met with a focus towards achieving the mutually agreed objectives and targets.
• Coordinate and liaise with internal administrative teams and with vendors for travel, hotel, event bookings etc. as and when required.

Qualifications

• Educated to degree level or equivalent.
• Relevant postgraduate or professional qualification in business or marketing.

Experience

• Experience of working in student recruitment or similar environment for at least 2-4 years.
• Overseas study or living experience.
• Prior experience working in the education sector (preferably in an administrative, managerial, or marketing role).
• Experience of developing marketing campaigns and using social media as a communication tool.

Knowledge, Skills and Competencies

• Ability to work under pressure; to build relationships and influence across all levels of organizations (internally and externally).
• Knowledge and understanding of the education system and understanding of the range of issues relevant to students contemplating study overseas
• Excellent organizational and interpersonal skills.
• Strong planning ability around developing and implementing strategic and tactical plans.
• Excellent written and oral communication and presentation skills with high attention to detail.
• Creative and innovative approach to strategic thinking and problem solving
• IT literacy and adequately conversant with Microsoft Office: Outlook, Word, Excel and Power Point.
• Knowledge of the International Higher Education system and knowledge of processes andprocedures underpinning successful international student recruitment
• Flexibility, adaptability, and the ability to work on own initiative and as part of a team.