Role : Customer Service
Placement : Kab. Sleman, Yogyakarta
Status : Urgent
Responsibilities :

• Provide timely support to customers throughout available communication channels (email, chat and call)
• Identify and escalate priority issues through appropriate channels.
• Assisting customers in resolving basic technical issues by providing scripted guidance regarding basic customer inquiries.
• Meet all key performance indicators set by the company and client.
• Work with other team members in identifying better ways in providing better customer support.

Qualifications :

• Min D3 any major with min. GPA 2.75
• Experience in customer service area, min. fresh graduate (if FG must have internship and/or organizational experience) max. entry level
• Fluent in English. English test (multiple choice + essay + conversation); the interview should be in full English
• Smiling voice, good communication skills, service oriented
• Tech savvy
• Willing to work on a shifting schedule
• Passing minimum score of Excel Test (min score 25)

Benefits :

• Basic salary
• Overtime incentive (if any)
• Incentives: Yes, according to performance
• Outpatient insurance
• BPJS Kes & TK

Jenis Pekerjaan: Kontrak
Panjang kontrak: 12 bulan
Pendidikan:

• S1 (Diwajibkan)

Pengalaman:

• Call Center: 1 tahun (Diwajibkan)
• Customer Service: 1 tahun (Diwajibkan)

Bahasa:

• Bahasa Inggris (Diwajibkan)