Indonesia Job Openings
PT Imecon Teknindo
Customer Service Officer
Jakarta
November 1, 2024
Informasi Lowongan
Remote/On-site
Fungsi Pekerjaan
Layanan Pelanggan
Tipe Pekerjaan
Remote/On-site
Fungsi Pekerjaan
Jenjang Karir
Pemula / Staf
Job Deskripsi
- Efficiently handle customer inquiries and complaints through Omni channel (Chat) or Inbound call (voice)
- Escalate complex issues to the Team Lead for resolution
- Maintain a typing speed of at least 50 words per minute
- Exhibit effective communication and active listening skills
- Collaborate with team members to ensure seamless customer support
Persyaratan
Tingkat Pendidikan
S1, D3
Jurusan Pendidikan
Semuanya
Minimal Pengalaman
1 tahun
Deskripsi Persyaratan
- Minimum of 1 year of relevant working experience in Customer Service/Support,
- Demonstrating strong communication skills in both Bahasa and English
- Have experience working as part of a customer service voice team
- Minimum education requirement: Diploma or equivalent, bachelor level is preferred
- Willingness to work in a shifting mode, including public holidays, as part of an 18/7 roster
- Familiarity with various customer service tools and technologies
- Ability to execute smart solutions
- Empathy and a customer-centric approach
- Having experience in live chat is a plus
- Able to do smiling voice
- Good Communication and writing in English
Skill yang Dibutuhkan
Lokasi
Kota
Jakarta Selatan
Alamat
Gandaria 8 Office Tower LT 2 Unit H&I Jl Sultan Iskandar Muda- Kebayoran Lama Jakarta Selatan 12240
Tentang Perusahaan
PT Imecon Teknindo
Industri
Konsultan
Benefit
Deskripsi Perusahaan
PT IMECON TEKNINDO is an Indonesian company which is engaged in Human Resources services. Established since 1999, was founded by practitioners and professionals in their fields, has services such as recruitment services, contract labor management services (outsourcing), psychological tests and Assessment and wage tax calculation & Contract services. Experience for more than 2 decades in more high competition made us continues to improve its services, so we can survive and even grow, and this experiences makes us understand more about the meaning of the importance of a service.
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