Associate Director Performance Operations- Production Planning & Quality Process Team- Dublin or Letterkenny/ Hybrid
Optum is a global organisation that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
About the Role:
As a Fortune 5 business, we’re one of the world’s leading healthcare companies. There are no limits here on the resources you’ll have or the challenges you’ll encounter. We have been supporting global healthcare systems from Ireland and the UK for more than 20 years, building a dynamic and diverse team of more than 2,100 talented individuals. With a continued record of growth and stability, we’re on the constant lookout for fresh talent to join our expanding teams.
The Associate Director Performance Operations- Production Planning & Quality Process Team will play a pivotal role in driving operational efficiency and quality within the Production Planning & Quality Process Team. This individual will be responsible for managing and analyzing production data, forecasting future needs, responsible for managing priorities, coordinating with various departments, and ensuring adherence to quality standards.
Careers with Optum offer flexible work arrangements and individuals who live and work in the Republic of Ireland will have the opportunity to split their monthly work hours between our X office and telecommuting from a home-based office in a hybrid work model.
Primary Responsibilities:

• Demand Forecasting and Planning:

o Develop and maintain accurate demand forecasts for QA operations, considering factors such as operational trends, regulatory changes, and internal initiatives.
o Develop and maintain demand planning models to optimize resource allocation and production capacity, optimizing resource allocation and minimizing costs.
o Analyze historical data and trends to identify patterns and anticipate future needs.
o Monitor production progress and adjust plans as needed to meet deadlines and quality standards.

• Operational Coordination:

o Serve as a liaison between the Production Planning & Quality Process Team and other departments, facilitating communication and collaboration.
o Coordinate resource allocation and prioritize tasks to ensure efficient operations.
o Identify and address bottlenecks or inefficiencies in the production process.

• Data Analysis and Reporting:

o Utilize data analysis tools to extract insights from operational data and generate comprehensive reports.
o Provide actionable recommendations based on data-driven analysis to improve efficiency and quality.
o Develop and maintain key performance indicators (KPIs) to track progress and measure success.
You will be rewarded and recognised for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role, as well as providing development for other roles you may be interested in.
Required Qualifications:

• Bachelor's degree in business administration, statistics, or a related field.
• Proven experience in production planning, inventory management, quality management, or a related field.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders.
• Strong project management skills, including the ability to prioritize tasks, manage deadlines, and deliver results.

Preferred Qualifications:

• Master's degree in business administration or a related field.
• Certification in Six Sigma, Lean, or other quality improvement methodologies.
• Experience working in a healthcare setting, particularly within HCC operations.
• Familiarity with risk adjustment methodologies and coding guidelines.

All telecommuters will be required to adhere to the United Health Group’s Telecommuter Policy.
At United Health Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalised groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.
z Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, civil status, family status, sexual orientation, disability, religion, age, race, and membership of the Traveller community, or any other characteristic protected by law. Optum is a drug-free workplace. © 2024 Optum Services (Ireland) Limited. All rights reserved.