Ireland Job Openings

Medserv

Call Centre Advisor

Athlone

FULL TIME

August 26, 2024

Respectfully, we do not require the assistance of recruiters at this time - please do not call the office. Any associated calls or emails will be screened accordingly.

About Medserv:
Medserv, an Irish company, has quickly established itself as the market leader in providing Medical billing and Practice management services throughout Ireland and the UK. Our clients include individual and group consultants, GP practices as well as private clinics and hospitals. Inspired by our values of Always innovating, Being Trustworthy, Collaborating positively and Delivering results, Medserv strives to ensure on-going client satisfaction by combining our innovative technology solutions with highly skilled teams.

Role Overview:
We are looking for a polite, professional call centre representative to work closely with other team members to provide outstanding service to our customers by answering questions, taking payments, handling complaints, and providing information regarding our services. The call centre representative will handle a high volume of inbound calls and should seek to create a positive experience for each caller. They will listen to callers to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.
To be a successful call centre representative, you should be customer-focused and detail-orientated. You should also be polite, reliable, and demonstrate a willingness to resolve queries as efficiently as possible.

Duties and Responsibilities:

Deal with a high volume of incoming queries via phone, email
Ensure daily SLAs are met and adhered to
Record all interactions on the company CRM
Maintain a professional and courteous manner at all times
Adhere to GDPR requirements
Maintain a positive and professional relationship with all clients/callers
Liaise with other teams/team members to ensure first-call resolution
Identify areas of client dissatisfaction
Ad-hoc duties as they arise or requested by the manager/supervisor

Requirements:

Excellent command of both verbal and written English
Previous experience dealing with a high volume of calls is preferable
Have a patient and calm telephone manner
Ability to work in a fast-paced environment
Be motivated to reach targets and meet daily SLAs
Willing to learn and increase knowledge base
Ability to adapt to change and increased volumes
Assist with training and development

Package:

Salary: €26,000 - €27,000
Performance bonus (Team based)
Company bonus
Corporate Health insurance with Irish Life
Pension contribution
Maternity & Paternity leave (T&C's apply)
Workcation Options
Life Assurance
Gym membership
Dedicated EAP provided by Health Assured
21 days AL as standard with an additional 2.5 days discretionary. Additionally, there is further accrual based on length of service
Holiday Plus Scheme to purchase additional leave
Professional development support
Regular sports and social events
Healthy food with comfortable on-site recreational facilities
Access to tax incentive schemes i.e. commuter schemes and bike to work
35-hour working week compensated at a 40-hour week

Additional Information:

This role is office-based- WFH is not an option at this time
This is a full-time role, Monday to Friday, 9:00 am- 5:00 pm
Full training will be provided
Role commences immediately

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