Ireland Job Openings
Elwood Roberts Ltd
Customer Operations Manager
Dublin
FULL TIME
August 27, 2024
Job: Customer Operations Manager
Location: Dublin 2, Ireland
Working arrangement: 3 Days onsite
Salary: €55,000 - €90,000
Type of contract: Permanent
We are working closely with a scaling and well-funded Fin Tech business whose platform will revolutionise the banking sector. As a Customer Operations Manager you will play a pivotal role in streamlining the operations and ensure the seamless delivery of products. This position requires a strategic thinker with a hands-on approach to optimise processes, enhance customer satisfaction, and drive business growth.
Some of the responsibilities for the job include:
Job Types: Full-time, Permanent
Pay: €40,570.56-€91,925.78 per year
Additional pay:
Location: Dublin 2, Ireland
Working arrangement: 3 Days onsite
Salary: €55,000 - €90,000
Type of contract: Permanent
We are working closely with a scaling and well-funded Fin Tech business whose platform will revolutionise the banking sector. As a Customer Operations Manager you will play a pivotal role in streamlining the operations and ensure the seamless delivery of products. This position requires a strategic thinker with a hands-on approach to optimise processes, enhance customer satisfaction, and drive business growth.
Some of the responsibilities for the job include:
- Customer Interaction: Engage with customers to identify their needs and timelines, ensuring their requirements are clearly understood and documented.
- Own the Delivery Roadmap: Oversee the prioritisation, planning, and execution of the entire delivery roadmap.
- Project Management: Lead and manage multiple projects simultaneously, ensuring on-time delivery and alignment with business objectives.
- Tool and Process Creation: Develop and implement tools and processes to streamline project management and delivery.
- Work Scheduling and Prioritization: Collaborate with product and development teams to schedule and prioritise work, ensuring alignment with business objectives.
- Customer Request Management: Handle all customer requests efficiently, ensuring they are addressed in a timely manner.
- Leadership Reporting: Report back to leadership on the revenue impact of project delivery, providing insights and recommendations for improvements.
- Process Improvement: Proactively identify solutions to internal and external processes, enhancing overall efficiency and customer satisfaction.
- Hands-On Support: Provide hands-on support to customers, assisting them in working through issues and ensuring a positive experience.
- Support Channel Collaboration: Work closely with the support channel to escalate and address support needs, ensuring timely resolution of customer issues.
- Proven experience in project management, with a focus on delivery roadmaps and prioritisation.
- Mastery of project management methodologies and tools (e.g., Agile, Scrum, Kanban, MS Project, JIRA)
- Experience in creating and implementing project management tools and processes.
- Proven experience in working closely with customers, understanding their needs, and ensuring their satisfaction.
- Comfortable and experienced in working in highly technical environments, bridging the gap between technical teams and business needs.
- Strong skills in data analysis and presentation, including proficiency in Excel and Power Point.
- Direct experience working in highly regulated environments, ensuring compliance and adherence to standards.
- Ability to thrive in a fast-paced environment and manage change effectively, ensuring smooth transitions and continuous improvement.
- Have a Bachelor’s degree in Business, Computer Science, or a related field.
- Ideally have gained 5+ years of experience in business operations or a similar role, preferably within a Saa S or technology company.
- Strong leadership and interpersonal skills, with the ability to communicate effectively at all levels of the organisation.
Job Types: Full-time, Permanent
Pay: €40,570.56-€91,925.78 per year
Additional pay:
- Bonus pay
- Company events
- Company pension
- Sick pay
- Work from home
- Monday to Friday
- Project management: 4 years (preferred)
- IT Customer Facing: 4 years (preferred)
- Saa S: 2 years (preferred)
- Ireland (required)
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