• Building and maintaining an excellent relationship with customers both internal and external.
• Ensuring customer information is accurate in the CRM system and in e BS Oracle for your dedicated customer accounts.
• Building knowledge of HID products and attending training as required.
• Coordinating with other departments to expedite / resolving customer orders, issues, and concerns.
• Being proactively engaged with our customers and colleagues.

• Must have a passion to make customer satisfaction their highest priority.
• A self-starter who can work with limited supervision but who will escalate to management when necessary.
• The ability to perform multiple tasks simultaneously to a high degree of quality/accuracy and be capable of consistently achieving team/department goals and SLAs.
• Must be a solid team player and seek to resolve customer issues interdependently with other areas of the company as needed.
• The ability to communicate with customers clearly and effectively by telephone and in written communication.
• Detail orientation; diligence in follow-up and completion to the satisfaction of our customers
• Knowledge on Exports would be advantageous.

• Previous experience of working within a busy customer services department, helping to achieve excellent time management, efficient prioritization and delivering superior customer experience; essential.
• A minimum of 3 years’ Customer Service experience, preferably in a high technology industry is an advantage.
• Preferred knowledge: Oracle EBS, Salesforce CRM, Agile, MS Office

• Empowerment: You’ll work as part of a global team in a flexible work environment, learning and enhancing your expertise. We welcome an opportunity to meet you and learn about your unique talents, skills, and experiences. You don’t need to check all the boxes. If you have most of the skills and experience, we want you to apply.
• Innovation: You embrace challenges and want to drive change. We are open to ideas, including flexible work arrangements, job sharing or part-time job seekers.
• Integrity: You are results-orientated, reliable, and straightforward and value being treated accordingly. We want all our employees to be themselves, to feel appreciated and accepted.