Coffee for The People by The Coffee People
We are the premier food service partner for coffee & tea in Ireland.
We make Ireland’s best hand-roasted coffee – and we make it incredibly simple for our clients to serve it well to their staff, guests and customers.
Our people bring unparalleled experience, knowledge and dedication to every aspect of the process. We are always willing to go further, to dig deeper and to aim higher.
It’s our business to help our clients’ business.
Our Values:
Passion: We are passionate about coffee and tea. We want to deliver the best coffee and tea experience on the planet and we drive each other every day to make this happen. This is a vocation, not a job.
Expertise: We strive to be the experts in the sourcing, preparation and serving of coffee and tea. We bring unparalleled experience, knowledge and dedication to every aspect of the process.
Conscientiousness: We work with a clear moral responsibility to treat all our staff and partner communities with respect and fair play. We are conscientious in our work too, demanding the highest standards of one and other, of our work and of our products.

• Taking customer orders by phone, email and from the internet, providing customers with product information and selling related products; processing order effectively and promptly;
• Contacting customers and potential customers to attract new sales;
• Using SAP Business One and other IT tools to process orders and log calls and follow-ups required;
• Building sustainable relationships of trust through open and interactive communication;
• Ensuring effective communication of customer requirements to appropriate colleagues to facilitate efficiency and accuracy in delivering customer requirements;
• Taking ownership and using own initiative to ensure that customers both in-house and external receive a high level of customer service.;
• Actively upsell by providing options to customer on relevant products and services.
• Resolving product or service problems by clarifying the customer's query/ complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Creation of twice daily pick lists;
• Actively be involved in suggesting new ideas and recommendations on the improvement of products and service provided, thereby increasing revenue and ensuring Java Republic’s success as the market leader;
• Attracting potential customers by answering product and service questions; suggesting information about other products and services;
• Ensure that all necessary order- and sales-related information and documentation is recorded and processed efficiently, effectively and accurately in line with procedures and processes;
• Entry of Distributor orders and creation of separate pick lists (Includes large customer orders);
• Invoicing and processing delivery dockets;
• Completion of stock transfers to separate warehouse Job Title: Customer Sales & Service Representative Reporting to: Finance Manager Location: As assigned Vision/Scope: To provide the highest level of service in order to contribute to customer experience and to drive sales by delivering the best coffee and tea experience on the planet.
• Follow up on delivery dockets, including liaising with different departments;
• Providing credit notes for Returned Stock;
• Attending Daily Huddle and ensuring follow-through of issues;
• Daily processing of picklist within agreed timelines
• Project work as and when required.

Functional Competencies

• Excellence in customer sales and support
• Integrated system experience – SAP Business One
• Very strong phone contact handling and active listening skills with the ability to deliver the appropriate response/solution
• Customer-focused with the ability to adapt/respond to different types of characters
• Excellent MS Office skills with a strong focus on Excel, Email and Word
• The ability to multi-task, prioritise, and manage time effectively.

Job Type: Full-time
Pay: €28,000.00-€32,000.00 per year
Benefits:

• Bike to work scheme
• Company pension
• Employee assistance program
• Employee discount
• On-site parking

Schedule:

• Monday to Friday

Work Location: In person